Holiday Inn Express Roseburg By Ihg

“A Fine HI Express next to the river”

I haven’t stayed in Roseburg for since I was on a work assignment several years ago but we were at a family event in Portland and didn’t leave until mid afternoon. When we passed Eugene it was dark and foggy and we thought it would be safer to stop. I was happy to find a Holiday Inn Express because… lisää

I haven’t stayed in Roseburg for since I was on a work assignment several years ago but we were at a family event in Portland and didn’t leave until mid afternoon. When we passed Eugene it was dark and foggy and we thought it would be safer to stop. I was happy to find a Holiday Inn Express because they are reliably comfortable. This one is just about what you expect from an HI Express. Nice room with a comfortable bed. The staff was great and the room was perfectly clean. The cool thing was the place sits right next to the Umpqua River and the rooms have little balconies to take in the view (although it was dark and foggy the whole time we were there). They have a nice little pet area that our dogs liked. The TV was small for modern standards and our volume did not go quite loud enough. My breakfast was not quite hot - not sure how that happened. Other than that it’s a typical HI Express.

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“Poor Customer Service”

This is an older updated/remodeled hotel . The check in lady was very friendly and helpful. The check out lady just asked what room, took the keys and gave us the copy of the bill. No "how was your stay" or"Thank You" or any conversation at all. Also some rooms are outside access and some inside ac… lisää

This is an older updated/remodeled hotel . The check in lady was very friendly and helpful. The check out lady just asked what room, took the keys and gave us the copy of the bill. No "how was your stay" or"Thank You" or any conversation at all. Also some rooms are outside access and some inside access. If you select the outside access, when you want the morning breakfast in the lobby a walk around the building is needed. These is an access door right next to the outside access rooms, but it is locked and only exit is apparently permitted. The key card won't even work. Small rooms, fairly comfortable bed. Moderate price for this time of year and the location. Not a BAD place but not a place where I would be looking to stay again.

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