Best Western Plus Ocean View Resort

“Restful comfortable spot to rest on my way up the Oregon coast”

This resort met all my expectations. It was clean, ready on time and exactly as described on the website. A beautiful view of the ocean and easy access to the beach. It turned out perfect.

“Chaotic, unprofessional and violated”

I'll start with the positives. The ocean side view room is to die for, the beds and pillows are comfy and cozy. The balcony with chairs is a huge plus at sunset it is beautiful. Our experience was poor, the reason was we were locked out of our room by management accused of being in the wrong room,… lisää

I'll start with the positives. The ocean side view room is to die for, the beds and pillows are comfy and cozy. The balcony with chairs is a huge plus at sunset it is beautiful. Our experience was poor, the reason was we were locked out of our room by management accused of being in the wrong room, they sent another guest to our room while we were at dinner who found the room was being used. They lost our check in paperwork, took about 20 min or so at the front desk to get new keys and for them to say " don't worry we won't have you move". The group of check in staff had no idea what was going on, we felt violated by having someone else access our room. Does this happen often? I gave a complaint to the front desk in the morning who said she would relay it to her manager, I have yet heard from management. Not only did they lock us out but proceeded to describe the person who was supposed to have that room including both her first name and last name and full description. This is highly unprofessional. We travel quite a bit and never had this happen to us. This was the first time at this best western, we enjoy trying out different hotels as we visit seaside often, this was the worst, unprofessional, most chaotic and non organized group of staff we've ever encountered.

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