Embassy Suites By Hilton Orlando Sunset Walk

“Martha is the best”

Martha was so wonderfully attentive! Excellent customer service and made sure we had a great stay! Amazing human!!

“Mango Moon bar on a Friday afternoon”

Janitza at the Mango Moon Bar took such good care of us. Great drink recommendations and fun banter. Our large group all enjoyed our drinks and impressed buy her efficiency. Enjoyed talking about the world cup with you. Ask for her by name. Fantastic day!

“Excellent”

Excellent Service . Very clean hotel

“Needs some work, but overall good property”

We really like this hotel, but had a few issues that make me want to give it 4 instead of 5 star rating. #1-Our room smelled AWFUL! At first we thought it was just the cleaning supplies. The very strong cleaning supplies were covering a very strong musty/mildew smell that left all of our clothes st… lisää

We really like this hotel, but had a few issues that make me want to give it 4 instead of 5 star rating. #1-Our room smelled AWFUL! At first we thought it was just the cleaning supplies. The very strong cleaning supplies were covering a very strong musty/mildew smell that left all of our clothes still smelling that way, even after returning home and a couple of washes. We figured most of the rooms smelled like that and had unpacked fully before we thought about changing rooms. In hindsight, we absolutely should have changed rooms. #2 Breakfast has a hard end at 9am during the week. The door was shut on me, and I was not allowed to even grab a banana. Coming from the west coast, that's 6am, so until we adjusted to east coast time, getting to breakfast was tricky. #3 Requesting anything took a long time. We needed more towels, a bathmat, and body wash (we had 2 shampoos), and did not receive them until over 24 hours after the initial request. #4 We booked a 2-bedroom suite and are Hilton Diamond members. Not a huge deal, but upon check-in, corner suites were available to book for the duration of our trip, but we were told there were no corner suites. I could book it on the Hilton app standing at the front desk, but was still told there wasn't any availability. #5 The ice machines did not work on either floor that has ice machines in building 2. I could get ice at breakfast, but that bottlenecked the machine. If there wasn't a horrible smell, the room would have been great. However, we were in a room at the end of the hallway, so our daughters' two queen room had end windows that did not have blackout curtains, and they woke up very early to the sun every morning. We loved the evening reception and having access to the Margaritaville pool. The water park access was a perk, but the water park was crazy busy when we went. It took 45 minutes to get food and over an hour for one slide. We did not go more than one day. Overall, we'd stay here again, but would definitely have a different approach.

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