Wind Creek Bethlehem

“Where Did the Comps Go? Don't get too Greedy now!!”

Where did the comps go? I've been staying at Wind Creek Bethlehem on a weekly basis now for about 3 years, 1 or 2 times a week. Always Monday-Thursday, never on the weekend. Used to be $49, $69, sometimes $89. I gambled for a few hours, nothing crazy. I'd eat, and tip the waiter in Chop House.… lisää

Where did the comps go? I've been staying at Wind Creek Bethlehem on a weekly basis now for about 3 years, 1 or 2 times a week. Always Monday-Thursday, never on the weekend. Used to be $49, $69, sometimes $89. I gambled for a few hours, nothing crazy. I'd eat, and tip the waiter in Chop House. I'd sit at the bar and talk to Jason or Taylor, and tip them. I'd check in and tip the front desk. When I check out I always leave the maid $5. No more. At best a room now is $199, even $239. Tuesday they told me there was a 40% occupancy rate. Really, $239 on a Tuesday with a 40% occupancy rate? I do not understand their business model. Greed doesn't work in business. No more staying over. Economically not worth it anymore. Used to get a $25 food credit, now $5.

vähemmän

“pay to swim”

We went to the casino to see an event. We booked a room for two nights. After unpacking we decided to go to the fitness center then use the pool. We followed the signs to the pool and it was closed for renovations. When we spoke to the front desk they told us the pool was closed for two years and… lisää

We went to the casino to see an event. We booked a room for two nights. After unpacking we decided to go to the fitness center then use the pool. We followed the signs to the pool and it was closed for renovations. When we spoke to the front desk they told us the pool was closed for two years and they list it on their webpage as closed. The only pool they have is in the spa which you have to pay to use. We looked on their website and facebook page and there is pictures of people in a pool and no mention it was an extra cost. We spoke to Meghan a supervisor and we explained this to her. She offered no apology or understanding how we were disappointed about not being able to use the pool. Her attitude was there is no pool without paying for it . she was very cold. When we left we spoke to the front desk again respectfully to say we were disappointed with the cost of a room there was no pool. The clerk said we do have a pool at an additional cost. The other pool(free) has been closed but eventually we will open it. i feel we have been mislead because they advertise a pool in their promotional videos, facebook postings and website however they fail to mention it is in their spa where you have to make an appointment and pay an extra cost. They were very cold with their attitude and i felt unheard and disrespected. Windcreek casino should listen to their clients.

vähemmän