Country Inn & Suites By Radisson, Harrisburg - Hershey West, Pa

“Family wedding”

Travelling to family wedding. Easy to locate hotel from highway. Was greeted with a smile. Information exchanged on breakfast time, pool hours and nearby restaurants. Rooms are very clean, pool was clean and towels stocked. We took uber to recommended restaurant close by. Overall experience sur… lisää

Travelling to family wedding. Easy to locate hotel from highway. Was greeted with a smile. Information exchanged on breakfast time, pool hours and nearby restaurants. Rooms are very clean, pool was clean and towels stocked. We took uber to recommended restaurant close by. Overall experience surpassed our expectations. Thank you from the Canadians!!

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“Take action to avoid front desk late night wake up call disruptions in the future”

I would have given a 5 star rating until On April 14th, I received a call from the front desk around 10:30 p.m. while my family was asleep. The repeated calls woke everyone in our room. The staff member asked whether we had a child running in the hallway; however, our child who sleeping had been as… lisää

I would have given a 5 star rating until On April 14th, I received a call from the front desk around 10:30 p.m. while my family was asleep. The repeated calls woke everyone in our room. The staff member asked whether we had a child running in the hallway; however, our child who sleeping had been asleep since 8:00 p.m. now awake and had not left the room. Now she is up late due to the late night call. I was also informed that the front desk was calling every room on the fourth floor. I would like to understand whether this approach of calling every room was necessary, as it appears it may have disturbed multiple guests. It seems that checking the fourth-floor cameras or sending a staff member to the floor to identify the source of the disturbance might have been a more targeted solution. I appreciate your attention to this matter and hope that steps can be taken to avoid similar disruptions for guests in the future.

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“Clean but noisy”

The hotel was very clean and updated, and we enjoyed the breakfast. However we booked 2 queens beds and we put in a room with 2 fulls. The room also faces a major highway and we heard traffic all night long. Some lights were on motion sensors so if anyone got up in the middle of the night, everyone… lisää

The hotel was very clean and updated, and we enjoyed the breakfast. However we booked 2 queens beds and we put in a room with 2 fulls. The room also faces a major highway and we heard traffic all night long. Some lights were on motion sensors so if anyone got up in the middle of the night, everyone else was blinded! Never seen that before.

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