Hilton Garden Inn Harrisburg East

“Thanksgiving in Harrisburg”

As a Hilton Honors member, I chose this hotel for my stay, and it did not disappoint. The room was great; I got work done and out of the way in a nicely quiet corner room and the front desk guy was very friendly. The only 2 issues I had was that the **continental breakfast wasn’t included** in the … lisää

As a Hilton Honors member, I chose this hotel for my stay, and it did not disappoint. The room was great; I got work done and out of the way in a nicely quiet corner room and the front desk guy was very friendly. The only 2 issues I had was that the **continental breakfast wasn’t included** in the price of my stay and I while I was parked directly in the back last night by the Pool entrance I was trying to use my digital entry key on the mobile app it didn’t work, so I called the front desk and spoke with Ellen who told me she would call maintenance to open the door, Standing outside in the Brisk of Cold I called back 3 minutes later to ask to get in and Ellen told me to walk around to the front. To be so insensitive and non-understanding that it was very very cold out last evening I waited for some older gentleman to open the door. I showed him my phone, so that it only kept opening the Pool Door. He attempted to use his Key Fob and realized the keypad wasn’t working. He shut the door and went inside using another entrance that I wasn’t able to use to open the door again for me to get into the Hotel. This leaves me standing outside longer in the cold. To Ellen have some Compassion and Empathy, if someone is calling for help, it wouldn’t take more than 2 minutes to leave the desk to open the door especially knowing the temperature outside was very cold. This was unacceptable. but it all worked out in the end I gained entry. Overall, a great experience, and I would definitely stay here again!

vähemmän

“Fabulous Customer Service”

I was planning on staying here this weekend for my sister's birthday trip. Plans got switched around and I didn't need the room anymore. Unfortunately, I booked through Booking.com which has terrible business practices and despite that fact that I had a free cancellation on my reservation, refused … lisää

I was planning on staying here this weekend for my sister's birthday trip. Plans got switched around and I didn't need the room anymore. Unfortunately, I booked through Booking.com which has terrible business practices and despite that fact that I had a free cancellation on my reservation, refused to honor it. Fortunately, I was able to reach out to HGI and send them a request through booking.com and they kindly cancelled my reservation for free. Kudos to them for excellent customer service practices and shame on Booking.com! Thank you, I will be staying here exclusively when in the Harrisburg area!

vähemmän

“Perfect Stay for a Short Family Trip ⭐⭐⭐⭐⭐”

Hilton Garden Inn Harrisburg East was the perfect choice for our short stay. We traveled with our grandchildren (7, 5, and 3 years old), and they had so much fun in the pool. The next day we went to Hersheypark, only about a 15-minute drive away—super convenient! The hotel was just right for the o… lisää

Hilton Garden Inn Harrisburg East was the perfect choice for our short stay. We traveled with our grandchildren (7, 5, and 3 years old), and they had so much fun in the pool. The next day we went to Hersheypark, only about a 15-minute drive away—super convenient! The hotel was just right for the occasion: clean rooms, very friendly staff, and the pool was ideal for the kids to enjoy and relax. Highly recommend for families visiting the area.

vähemmän

“Staff was very pleasant”

The room was clean and all bathroom supplies provided, room was very dark at night the lighting was not great. Breakfast not included. I felt like the cheaper version 20 Minutes away (spark by Hilton mechanicsburg) was cheaper and just as nice if not nicer. Staff was very pleasant as well.