Hilton Garden Inn Hershey

“Second Visit”

Second vist with family due to a family member hospitalized at Hershy Medical. Good things The service is excellent, especially the front desk staff who went out of their way for us. We got connecting rooms and a medical rate without having to ask. Rooms are a good size and a decently sized bat… lisää

Second vist with family due to a family member hospitalized at Hershy Medical. Good things The service is excellent, especially the front desk staff who went out of their way for us. We got connecting rooms and a medical rate without having to ask. Rooms are a good size and a decently sized bathroom. Closet space is good for a longer stay. Rooms are quiet Aircon is efficient and not excessively loud Mattress appeared brand new and was very comfortable Good amount of towels in the bathroom for multiple people Easy parking. Public space needs new carpet but is otherwise in nice shape. Popcorn and cookies were lovely touches. The space is comfortable to hang out in Decent gym Nightlight in the bathroom is also a nice touch Needs improvement The pillows were not good. Very soft and losing loft. The lighting is the room was newer but dim. Not good illumination overall The bathroom door has a spring hinge on it, so it closes automatically. Which sounds great until you are trying to get ready and listen to the news at or a loved one taking at the same time and you have to prop the door open with a trash can to hear them. Not good The cleanliness of the room left a lot to be desired. The sheets and bedding were clean. The floor and other surfaces were not. The tub antiskid visibilly had soap scum build up. The tub caulking had mold growth. The bedside and occasional table had debris and dust. The carpet between the beds had visible loose debris and hair, as did the bathroom floor. We cleaned and surfaces and covered the floor with some of those ample towels. Despite this, the issues were not corrected over two housekeeping visits during our stay. This is the number one thing I would urge management to look into. It's the only thing that wouod make me switch to another hotel if back in the area. There is a least one new build coming on line and a newer Tru down the street. This hotel needs a renovation, but if it was clean that would matter a lot less

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“Great Service and small but great gym”

Great workout room. The food, drinks, and service here are EXCELLENT. Everything I have eaten has been great and they have went out of their way for my stay. They have several Non-Alcholic fancy drinks they will make which is great for families. My burgers have been exceptional along with special o… lisää

Great workout room. The food, drinks, and service here are EXCELLENT. Everything I have eaten has been great and they have went out of their way for my stay. They have several Non-Alcholic fancy drinks they will make which is great for families. My burgers have been exceptional along with special order onion rings. Fresh Baked cookies when I get off work! Hotel is older and the pool is cold and hot tub not great. 1mile from Hersey medical center. I will be returning

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“A little disappointed”

Bedding,pillows halls and elevator due for reno. Cocktails good in the evening, but breakfast is bare bones with small portions. a/c worked well on a100 degree day in room, but halls were stuffy and hot. I had called prior day to request Hilton gold upgrade to one bedroom suit if available. I was t… lisää

Bedding,pillows halls and elevator due for reno. Cocktails good in the evening, but breakfast is bare bones with small portions. a/c worked well on a100 degree day in room, but halls were stuffy and hot. I had called prior day to request Hilton gold upgrade to one bedroom suit if available. I was told if open on arrival it would be ok. However upon arrival it was denied because it was double move up from standard queen

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