Hilton Scranton & Conference Center

“Great walkable location!”

We normally stay at the Hampton inn Clarks Summit when in town to be closer to family, but this time we stayed here to be within walking distance of the Lackawanna College graduation, which we were glad we did after seeing the traffic and parking situation around the campus! When we arrived … lisää

We normally stay at the Hampton inn Clarks Summit when in town to be closer to family, but this time we stayed here to be within walking distance of the Lackawanna College graduation, which we were glad we did after seeing the traffic and parking situation around the campus! When we arrived for check in the lobby was a little chaotic and loud due to it also being the site of Scranton High School’s prom, but we were helped promptly, and the agent called us up over a group that tried to cut us in line. We appreciated that attention to detail. Check in went smoothly and the staff were all friendly. We were assigned a room on the second floor which is also where the prom was being held. Upon exiting the elevator it was very noisy with music and talking, but once we entered the guest room corridor the noise disappeared almost completely and from our room you would never have known there was a party going on just down the hall! I would have liked to see a keycard door between the banquet space and guest rooms but it wasn’t a huge deal. Our room itself was fine. Nothing spectacular, definitely a little dated but nothing concerning or unsanitary. The air conditioning worked well. We like it very cold for sleeping and it didn’t quite get as cold as we like it but I think for most people it would be fine. The parking is in a public ramp but we were able to find a spot pretty easily. I didn’t like that we had to walk outside to get to the hotel from parking, it wasn’t super far but wouldn’t be fun in colder months. As long as you read the parking instructions before you arrive it’s easy to figure out where to go, just make sure you bring your ticket to the front desk when you arrive. I was slightly disappointed by the onsite café. I first had to wait a long time before anyone came out to help me, then several of the menu items I requested were unavailable. The items we did get were nothing too spectacular either but they were fine. The onsite restaurant was good and the staff were very nice there. On my next visit, if the price is the same or less than other nearby hotels I would definitely stay there, but if the price was higher I would probably pick somewhere else, unless I needed to be in that exact location again for an event.

vähemmän

“Awesome staff and great cafe!”

Very friendly staff, great little cafe in the morning but breakfast not included. Has easy and convenient parking next door that is free once you get your ticket comped.

“Alright”

Satisfactory hotel for a single night. However, in the morning there was a lot of air coming g out of the faucets and into the toilet. The water was VERY brown for about 3 minutes. Disturbing.

“Downhill”

Stayed here again for just one night. Of course no Hilton Honors upgrades available! We were also charged for a breakfast on the child when we are to get the deduction for being Honors members. But let's discuss how we had wait over 90 minutes to get bedding for the sofa bed!! I had to walk down… lisää

Stayed here again for just one night. Of course no Hilton Honors upgrades available! We were also charged for a breakfast on the child when we are to get the deduction for being Honors members. But let's discuss how we had wait over 90 minutes to get bedding for the sofa bed!! I had to walk down to the front desk twice. Also, had to use my cell phone to make a call to the front desk from the room as I was not going to walk back down to desk. The phone in the room did not work. The extra bedding finally arrived we didn't want them to set the bed up for us however, the kid that brought the bedding came right in and then was upset that we didn't put our hands out to give him a tip when we said it was good he could go and we would put sheets on. The cleaning people don't clean under the bed. There was cereal and a pacifier under the bed. The glasses in the room were used but they put the paper back over them to look as if they were clean. There was only a set of towels in the bathroom for one person. They made cute roses out of them on the counter. It's not cheap to stay here and they also raise prices to coincide with the college schedule it appears. The parking garage is $16 a night. And when we left in the morning and came off the elevator into the garage there was a couple parked sideways in a handicap spot at the door smoking their joints. That's not the issue it's the smell. Think it's time to say goodbye to this Hilton.

vähemmän