Courtyard By Marriott Wilkes-Barre Arena

“Fantastic hotel”

What a fantastic hotel. The rooms are beautiful and well appointed. Outlets all over the room with USB connections. The bed is really comfortable and the bedding is perfect as well. The staff is friendly and very helpful. Also, rooms are very quiet.

“Standard Courtyard”

Consistent with other Courtyards. Everything was clean and in working order. The Wi-Fi and temperature controls worked well. The hotel borders I-81, but there was no road noise.

“Good Morning Wilkes-Barre! From "The Seasoned Traveler"”

Staying in the area of Wilkes-Barre can be a real challenge, the hotels in the area are hit hard by Interstate Rte. 81 by tired travelers seeking respite and coming off the road after a long day of travel. So tourism isn't exactly the mainstay of business for these hotels that do exist here. The… lisää

Staying in the area of Wilkes-Barre can be a real challenge, the hotels in the area are hit hard by Interstate Rte. 81 by tired travelers seeking respite and coming off the road after a long day of travel. So tourism isn't exactly the mainstay of business for these hotels that do exist here. The Marriott Courtyard property actually became our 2nd hotel by default, our first choice hotel was dirty and had spots all over the bed pillows and "the mattress" and throughout the whole hotel. We could not get a room at TMC until the next day/night. I was horrified by the hotel our first night back in W-B, I am a native, born and raised here now a Floridian where tourism is taken very seriously and is our #1 industry. I called TMC and spoke to a young man named "Michael" I told him my plight and my mission to get out of our hotel into TMC that night. He listened patiently and sympathetically to me after multiple phone calls assisted us in getting a room for the remainder of our stay. (TMC was booked solid our first night). Thank you to this gentleman who worked the reception desk of the hotel Friday evening! He and the next day/evening desk clerk encouraged us to see the room prior to check in, we did and confirmed our stay. This hotel is accommodating, courteous, and yes, clean. It is simply appointed and comfortable, all one needs and hopes for after a weary day of travel. The rooms are comfortable with spacious bathrooms and large wall mount adjustable TV's. Our first night TMC ended up being the night of time changeover, so we gained an hour on our trip, well now that's a plus! GOOD MORNING WILKES-BARRE: So, I awoke after a true good night's sleep and quickly got dressed to go down to the lobby as I usually do to grab a coffee for my husband and I when we travel. Not quite fully awakened or knowing the actual time, I walked into the lobby/restaurant area to discover, it was still only partially lightened. There was only one young woman in the whole lobby she was arranging seating at the restaurant tables. She looked over at me as I approached the snack/coffee bar and said "I'm not open yet". I said "oh, what time do you open?" She replied "7:00 A.M.". I asked "What time is it?" She replied" 6:48 A.M." I responded by saying well " what time will the coffee be ready?" Thinking I would go back to my room and come back down. She replied "The coffee is made." I responded " Oh, No problem, I'll wait so I walked over the the lounge area in the lobby and sat quietly waiting patiently to get my first cup of coffee. The coffee snack bar was in my full view. I watched for the next 12-15 minutes as this young lady and another young lady talked about whatever, put the TV on at the snack bar, fidgeted about, put the lights on, I think you get my drift here. At whatever time it was (I did not put my watch on or have my phone with me) the young lady looked at me and said "I'm open now". Are you kidding me, this was a SNL skit. So going by the call to order, I arose from my chair, walked over to the snack counter and proceeded to give her my Starbucks coffee order. I left the lobby after paying $12.00+ for three coffees. Whatever happened to "Good Morning, when the client guest walks into the lobby? Did this young woman own this restaurant, since she referred to it as hers'? Did she have any inkling of an idea that I was "the sole purpose of her being in that hotel/restaurant and that her greeting and customer relations or should I say, the lack thereof, was the sole income generator to the hotels and her livelihood? Wow, Marriott Bonvoy what? Listen, everyone has a bad day, or hates their job but this was a bit of a stretch for that conduct as a hall pass. Sorry. I've worked my whole life, and I've done my share of undesirable duties if you will in the course and scope of my job, but I never displaced it onto another person. My motto into my growing old age is this, if you've been given the gift of another day on this earth, make it a good, one, do you very best. Raising my children, I always told them, whatever you do in your life and your careers, whatever it is, do it well. Give it your best. I would say this woman needs to be behind the scenes in this hotel and not out with the hotel guests. Don't let this be a deal breaker for you not to stay at this hotel, it is fine and probably one of the only maintained hotel properties in the area. Just beware when you tip toe into the lobby, don't look for the customary "Good Morning" and wait inline for your coffee before 7:00+ A.M. The Seasoned Traveler

vähemmän