Courtyard By Marriott Providence Downtown

“Decent choice if you have earplugs or are a heavy sleeper”

I stayed here for a conference at the Rhode Island Convention Center, which is just a block away. I also stayed here last year, and the experience was nominally better, mainly because (hopefully my Gold status with Marriott Bonvoy had something to do with it) I was given a room on the 6th floor in … lisää

I stayed here for a conference at the Rhode Island Convention Center, which is just a block away. I also stayed here last year, and the experience was nominally better, mainly because (hopefully my Gold status with Marriott Bonvoy had something to do with it) I was given a room on the 6th floor in an even-numbered room, and last year I was given a room on the 2nd floor in one of the noisy odd-numbered rooms which face a busy street. The staff were also friendlier and more polite than last year. It was disappointing that there were no working electrical outlets near the bed, so I had to use an extension cord to connect my CPAP, and had to charge my iPhone on the table. There was a broken outlet attached to one of the bed lamps, which wouldn't hold the plug. I reported it, and it wasn't repaired during the 4-night stay, so points off for that. Also, I noted that my room wasn't serviced after the first night, so I asked what the policy was regarding housekeeping, since it was neither mentioned during the booking process (Marriott Bonvoy's own site), nor at check-in, nor was there a little cardboard sign describing the policy in the room. I was told it was every other day. I asked again on the 2nd morning, to make sure it would be done that day, since I'd left the towels on the floor, but I returned from the conference to find the room had not, in fact, been done. I was given some towels. though. They did service the room after the 3rd night, though. Internet WiFi could be spotty. Hallway noise could be problematic (I was two doors down from the elevators, and the loud ding could easily be heard, so I had to wear earplugs). I wavered between rating this 3 and 4 dots, but this stay was better than last year's, when I gave them 3 dots, so I went with 4 dots. It's definitely a different experience depending on which side of the hotel one's room is.

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“Great Location and Staff, But Poor Sleep Quality”

I stayed here recently and left with mixed feelings. The location is excellent, very walkable with a park right across the street, a mall and plenty of dining options nearby, plus a pharmacy, convenience store, and the riverwalk all within a few blocks. The staff were friendly and super helpful thr… lisää

I stayed here recently and left with mixed feelings. The location is excellent, very walkable with a park right across the street, a mall and plenty of dining options nearby, plus a pharmacy, convenience store, and the riverwalk all within a few blocks. The staff were friendly and super helpful throughout my stay, which I really appreciated. Unfortunately, the room itself was in rough shape. The wallpaper was patched together, tiles in the bathroom were discolored, and the carpet peeling up in the corner. The pillows were thin and uncomfortable, and the bed sagged noticeably to one side. On top of that, the hotel sits on a very busy intersection, and the street noise was constant, you'll definitely need earplugs to get any sleep. My sleep quality was poor and only ended up with a few hours, due to waking up constantly from outside noise. Overall, I'd say this hotel has potential. With renovations and better soundproofing, it could be a very nice place to stay. Until then, I would recommend booking elsewhere.

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“Not upto the standard of Marriot Group”

Good location at city Centre Providence, Rhode Island, USA. Spacious rooms. Could not sleep well, as light from opposite building penetrated through the window curtain. No daily room cleaning or change of towel, unless requested. Restaurant is good and relatively less expensive, but not excellent.… lisää

Good location at city Centre Providence, Rhode Island, USA. Spacious rooms. Could not sleep well, as light from opposite building penetrated through the window curtain. No daily room cleaning or change of towel, unless requested. Restaurant is good and relatively less expensive, but not excellent. They have no airport shuttle service or contract with taxi companies. Faced difficulty in getting one in early morning on departure date. Staff were friendly. Though I informed late arrival by one day due to flight cancellation, they cancelled full five days booking and rebooked only after long arguments. They debited one full day’s price from credit card. Not so easy to contact them through email. They acknowledged my mail, but did not give a proper reply.

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