Comfort Suites East Broad at 270

“Overpriced for the limited amenities”

The room (though very outdated and dismal) was spacious and provided a microwave and fridge. Other than that, this hotel should be passed by. First of all, we only had two towels in our room that was registered for 4 people. No washcloths or handtowels either. So we had to ask for those. I'v... lisää

The room (though very outdated and dismal) was spacious and provided a microwave and fridge. Other than that, this hotel should be passed by. First of all, we only had two towels in our room that was registered for 4 people. No washcloths or handtowels either. So we had to ask for those. I've never been to a Choice hotel where the towels and washcloths were not clean & plentiful. Second, the grab and go breakfast was subpar. Most other hotels have resumed their breakfast buffets but not this one. Third, the hot tub was out of order. And lastly, the pool was supposedly open but we could not use it because you had to have a reservation. I'm not sure how one would know that. After we questioned this, it was then that they placed a sign on the front desk stating the pool was by reservation only. Even at that, no one was using the pool. So even though the pool had no guests in it...apparently someone reserved it but did not show up so that kept others from using the pool. We saw several disappointed families. I guess I can see limiting the number in the pool at one time...but a reservation system that does not make adjustments for no shows (and is not made clear at check in) is an unfair system. This hotel still charges their full rate even without bringing back their full services. I would say pass this one up. Columbus has so many other "choices" even in the Choice brand.

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“Acceptable Accomodations”

I wanted to like this place. It was close to being great, but there were too many irritations/cleanliness issues. The room is huge and nicely appointed, but the couch and curtains had stains. The staff were all nice and helpful, the location worked well, and the wi-fi connection was strong. Howev... lisää

I wanted to like this place. It was close to being great, but there were too many irritations/cleanliness issues. The room is huge and nicely appointed, but the couch and curtains had stains. The staff were all nice and helpful, the location worked well, and the wi-fi connection was strong. However, our room had ants, the tv remote only turned the tv on and off - there was no way to turn down the volume or change channels (another room was complaining about this as I checked out so it's not an isolated issue), the pool water was very dirty. The breakfast was fine, there are computers available, the hot tub is out (but the website and a sign at check in say this). It wasn't awful, but I would try another hotel next time.

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