Hilton Garden Inn Dallas Richardson

“Perfect”

A great location right off the freeway. Unfortunately the elevators were both out of order. All ground floor rooms had been taken so we had to carry our stuff up to the second floor, no offer of help. You would think they would have kept some rooms aside for seniors and gold honors clients. We sat … lisää

A great location right off the freeway. Unfortunately the elevators were both out of order. All ground floor rooms had been taken so we had to carry our stuff up to the second floor, no offer of help. You would think they would have kept some rooms aside for seniors and gold honors clients. We sat at the bar and the bartender/server was one of the best. We had steak and it had to be the best I've had in a Hilton ever!!

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“Check out the "hidden fees" before booking, make a phone call”

I stayed at this location, first visit was clean, quiet, convenient location in a safe area. I did not look at the statement when I left. The clerk at check in did not tell me about any "hidden" fees. I scheduled another stay because the experience had been pleasant. The second stay was a whole di… lisää

I stayed at this location, first visit was clean, quiet, convenient location in a safe area. I did not look at the statement when I left. The clerk at check in did not tell me about any "hidden" fees. I scheduled another stay because the experience had been pleasant. The second stay was a whole different story. I checked in, went to the room. The bathroom seat had dry urine, black hair on the toilet and in the tub. I called the desk to have someone clean the bathroom. The maid came and cleaned but this should not have been. Next issue, I was charged a parking lot "maintenance fee". I was told it was to keep the parking lot clean. Not a parking fee, a "maintenance fee". Over the next 36 hours the trash was not emptied. I was told the parking lot was clean tho! " The trash can was by the front entrance door" I was declined a refund for the maintenance fee. If 100 rooms are rented each day, that's $7000 daily. Think about it.

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