Holiday Inn Roanoke-Tanglewood-Rt 419&I581 By Ihg

“Mysticon attendance”

Friendly and courteous to all of the Mysticon attendees. The staff made sure everyone was safe and comfortable. Thanks!

“Comfortable stay”

Great hotel, clean, well staffed. Good breakfast. Beds are good to sleep on. Always a comfortable stay. Two issues, toilets are very low, feels like you are sitting on the floor. In our room the hot and cold water lines in the sink in the bathroom were reversed. Thermostat works well.

“DO NOT GO WHEN A COLLEGE FOOTBALL TEAM IS IN TOWN TO PLAY VIRIGNIA TECH”

This hotel was perfect for our stay. Had amazing mountain views, close proximity to a ton of great restaurants. Straight shot to Salem Civic Center (for our concert); 13 mins away. The staff was nice, however they have one major flaw. We came in on Friday afternoon at 2:30. I checked with the femal… lisää

This hotel was perfect for our stay. Had amazing mountain views, close proximity to a ton of great restaurants. Straight shot to Salem Civic Center (for our concert); 13 mins away. The staff was nice, however they have one major flaw. We came in on Friday afternoon at 2:30. I checked with the female receptionist to see if we could check in early and she said no, which was not an issue at all. I wait til 3, walk back up to the desk and the guy at the counter was beside her on the phone with management telling them that rooms were showing as available online that were not available. I was immediately worried that we had been double booked....Get to the lady and she says she can't check me in to check back at 4. (check in time is 3pm for this location). Again, no huge issue. My husband and I go eat down the road and come back. No there are at least 10-15 other people waiting to check in. I ask what is going on and if we can check in and she avoids answering the first question and says I still cannot check in. Around 4:45, someone FINALLY lets us know that the California Golden Bears Football Team had reserved the hotel and didn't leave the premises until 4:30pm, which caused housekeeping a delay in getting rooms ready for a timely check in for us. That is fine, what is not fine was the lack of transparency. The fact that they couldn't tell anyone until 5pm what the "hold up" was. AND THEN we were told that we couldn't check in to rooms until 9pm. We drove almost 4 hours from home to this hotel, had to get ready for our concert in the lobby (hope everyone enjoyed watching me curl my hair lol), and then were still not reassured that we would even have a room to come back to when we got back from our concert. This hotel has the potential to be an amazing place to stay, but they need to learn how to be transparent with their guests, and then when something like this happens (at no fault of the guest) offer the guests some kind of compensation or something for their trouble. Had it not been for the fact that the hotel was very nice, that the staff was kind (for the most part), and the location was perfect, I would have given this location way more stars. It seemed like and isolated event, and I hope they learn to mitigate future situations like this better.

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