Doubletree By Hilton Hotel Rochester

“Improvement Needed”

On the surface, this is a nice hotel. Many areas are re-modeled, and there is a huge open atrium where the pool and bar are located. However, I did have some issues with it: I book a standard room, but I was given a handicapped room. I checked my booking -- "King Bed, Standard Room". The room als… lisää

On the surface, this is a nice hotel. Many areas are re-modeled, and there is a huge open atrium where the pool and bar are located. However, I did have some issues with it: I book a standard room, but I was given a handicapped room. I checked my booking -- "King Bed, Standard Room". The room also had pass-through doors to the adjacent room. The sound goes right through those, though fortunately it wasn't a problem at this time. I asked for a different room, but the Desk Supervisor claimed I had booked a handicapped room and refused to make the change, claiming the hotel was full. This at 5:00 in the afternoon, should have been plenty of rooms free. The parking lot is in poor condition, many potholes, desperately needs to be re-paved. All the rooms have hardwood floors, I would have preferred carpet. At least the breakfast buffet was good, and reasonably priced. I over-slept and caught them as they were about to close it down, but it was still good.

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“Noisy”

If you want a quiet place to relax, don’t stay near the elevators. The hotel is under renovation (great). My room has been updated. They should have replaced the toilet. Doesn’t flush well. No desk chair. The workers were rolling carts up until midnight near my room. At 6am, the housekeeping staff … lisää

If you want a quiet place to relax, don’t stay near the elevators. The hotel is under renovation (great). My room has been updated. They should have replaced the toilet. Doesn’t flush well. No desk chair. The workers were rolling carts up until midnight near my room. At 6am, the housekeeping staff were rolling carts on the tile floor and talking loudly in the hallway, someone was stomping in the room above on the new, vinyl laminate floor. Ugh. I’m not even sure the rooms near the end of the hallway would be ok unless you were on the top floor?

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