Hilton Garden Inn Rochester University

“A great option was great service and staff.”

This hotel is in a perfect location if you have reason to be at the university. The service and the staff were top-notch. There is a shuttle available upon request which took me to the university and picked me up at a location that I specified when I called them. The location is in the college tow… lisää

This hotel is in a perfect location if you have reason to be at the university. The service and the staff were top-notch. There is a shuttle available upon request which took me to the university and picked me up at a location that I specified when I called them. The location is in the college town section of the university and there are lots of restaurants and shops within walking distance. I know there is food available for breakfast complementary but I did not take part. We had a two bedded room with two queens that was very spacious and comfortable. The place is very clean and very modern. They give you a parking pass to put on your dashboard, and despite all the businesses surrounding the hotel, I had no problem finding a parking space. I would return here in a minute if I had business at the university or in this area of town.

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“Perfect place to stay while visiting Univ Rochester”

We stayed here while visiting university of Rochester and it was perfect. The room was big with a really nice chaise lounge chair and also a desk and desk chair. The bathroom was big and clean with a great shower. The Grappa restaurant is delicious and it’s right in college town near stores and onl… lisää

We stayed here while visiting university of Rochester and it was perfect. The room was big with a really nice chaise lounge chair and also a desk and desk chair. The bathroom was big and clean with a great shower. The Grappa restaurant is delicious and it’s right in college town near stores and only 10 min drive to the Univ Rochester River campus.

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“Disappointing customer service”

We stayed at this hotel (repeat guests) this week. We have always loved this hotel for its location and amenities. This past visit was a disappointment and we won’t be back. Here is why….the rooms are showing wear and tear for the high price point and the staff didn’t care about their guests … lisää

We stayed at this hotel (repeat guests) this week. We have always loved this hotel for its location and amenities. This past visit was a disappointment and we won’t be back. Here is why….the rooms are showing wear and tear for the high price point and the staff didn’t care about their guests and did nothing to make you feel welcome at the hotel. We never got a ‘welcome back’ or a ‘ thanks for being a Hilton Honors member’ or ‘how is your stay’? The manager was at the front desk when I was in line to get my parking pass for the lot after first arriving. Never acknowledged any of us in line or say ‘someone will be right with you’ or ‘how can I help’? I passed him in the hall later that day and he didn’t make any attempt to say hi or ask how our stay was going. The cleaning service crew are rude and obnoxious. We slept in on our first morning (9 am) . One of the cleaning staff put the door lock in the doorway of each room they were cleaning and let the door slam on it …,repeatedly…bam…bam…bam. It was so loud and obnoxious. Another person was speaking on their speaker phone while on full volume. Another was blasting music on her phone in the hallway while cleaning the rooms. The woman who cleaned our room glared at me after knocking on the door and didn’t say a single word to me and was impatient for me to exit the room, which we did as soon as she knocked. I said hello, how are you, etc….and she just glared at me, not saying single word. During our 3 night stay, we were shorted coffee, floor mats for the shower, and the bar soap for the sink was removed during our last night and not replaced with another soap. The overall lack of customer service and rudeness was unbelievable and beyond me.

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