Hyatt Regency Rochester

“Average stay.”

Stayed at the hotel while attending a wedding in the city. Spacious room. Staff could be more professional. Front desk staff unprofessional. I gave the valet our room number. He must not have remembered it so he left it in the lobby.

“Check-in wasn’t the best”

My experience checking in at Hyatt Regency Rochester was disappointing, largely due to the service I received from Naomi at the front desk. I arrived early and inquired about the possibility of early check-in, understanding that availability isn’t always guaranteed. However, instead of being met wi… lisää

My experience checking in at Hyatt Regency Rochester was disappointing, largely due to the service I received from Naomi at the front desk. I arrived early and inquired about the possibility of early check-in, understanding that availability isn’t always guaranteed. However, instead of being met with courtesy or professionalism, I was spoken to in a dismissive and unpleasant manner. Naomi stated there was no availability, which I completely understand—but it was the delivery and lack of basic respect that made the interaction frustrating. When I politely asked to speak with a manager, I was told they wouldn’t be able to help, and no effort was made to connect me with one. As someone staying for work for only 24 hours, I wasn’t expecting special treatment—just a respectful and welcoming experience. Unfortunately, that was not the case. A simple, courteous tone and willingness to assist or escalate concerns would have made a significant difference. I later provided my concerns to Bernard that was nice of enough to take care of my dinner due to the inconvenience but I hope the real issue with customers service is addressed to avoid anyone else feeling this way.

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“Close to Wedding Venue”

Disappointed with the room, the view, and the housekeeping. The lighting in the room was very poor. The window looked out onto a white metal peaked roof (could not see anything else). The hairdryer did not work. There was no ironing board (there was an iron). Two calls to the front desk and 45 mi… lisää

Disappointed with the room, the view, and the housekeeping. The lighting in the room was very poor. The window looked out onto a white metal peaked roof (could not see anything else). The hairdryer did not work. There was no ironing board (there was an iron). Two calls to the front desk and 45 minutes later, a new hair dryer and ironing board were brought to the room. All of this while trying to get ready for a wedding!

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