Capri

“I love this hotel, but Ketchy Beach needs a management overhaul”

This is my second year in a row doing a weekend stay at Capri Southampton. I like this place enough that I’m writing a review in hopes that management/ ownership will continue to keep this place on the up & up, and make improvements! PROs: -the gift baskets and snacks/ drinks in the rooms are such… lisää

This is my second year in a row doing a weekend stay at Capri Southampton. I like this place enough that I’m writing a review in hopes that management/ ownership will continue to keep this place on the up & up, and make improvements! PROs: -the gift baskets and snacks/ drinks in the rooms are such a nice touch -I found my room both years to be clean; housekeeping does a good job. -the pool is so nice and has floats -there is coffee and small pastries in the lobby in the morning -the room designs are cute; though the bathrooms are small, they are updated -when the restaurant is not open, you can bring your own food/ drink to the pool area -location is good; if you’re coming from the city, not having to go all the way to East Hampton or Montauk shortens the drive CONs: -the Capri’s biggest enemy is honestly Ketchy Beach. My friends and I don’t mind the music from the club as many other reviewers do (no, I would not recommend this place if you want a quiet night’s sleep on the weekend in the summer, or have kids. I sleep with earplugs in half the time anyway, and I also noticed both years that staff put us towards the back of the hotel/ away from the club— so they do make effort. But yes, the music is loud on weekends. However in my two years staying here, I’ve never heard fighting or screaming after hours.) I say Ketchy is the enemy because their service is terrible. When we arrived Friday afternoon around 1pm, Ketchy wasn’t open yet. Therefore the pool wasn’t really ready for patrons. We couldn’t find towels. There was no one around to ask for cups for the wine we’d brought ourselves. The pool felt more apart of Ketchy than Hotel Capri, and since Ketchy wasn’t open yet— nothing in the pool felt prepped and it felt like the Hotel Capri staff ignores the pool & lets Ketchy’s staff manage it. It can’t be this way. That pool is a main selling point of the hotel/ main feature guests want to use. It needs to be ready for guests during all of its open hours. - on Saturday, Ketchy becomes a pool party at the pool around 2pm— right when we got there this past year. We sat there in the lounges (which desperately need cleaned) for nearly 30 minutes before I had to get up and go get a staff member to take our order as we were told no outside drinks since the bar was open. If we can’t bring our own drinks, then perhaps someone would want to wait on us? The wait staff could not have cared less. It seems the bar/ restaurant exist separately from the hotel, but hotel guests are by no means going to make that determination when staying there. I was beyond frustrated that was at a hotel where I was paying nearly $1k a night to stay at this property, and I was being ignored by the staff at the pool. Half the time, the staff looked like they were partying rather than working. At one point it looked like a gentleman who maybe was the MANAGER of Ketchy just started swimming in the pool. It honestly felt like the staff was there to have a good time and not work. -finally, some parts of the property are really starting to look rundown. The pool loungers need cleaned; it appears there was a ping pong table area or deck of some sort in the back but that’s all destroyed/ overgrown with weeds. It’s an eyesore. The fire pits could have been lit at night because it was chilly, but they weren’t. This place can really be something— but owners/ management just need to make sure they show it the love it needs every year (and by god, please figure out the situation with Ketchy Beach). Again: I understand peak season in the Hamptons and the prices, but you can’t charge $1k a night if you’re not going to upkeep the property and make sure the restaurant/ bar staff is a $1k a night level staff. Love you otherwise Capri. Can’t wait to come back next year!

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