Holiday Inn Express Sumter By Ihg

“Good job to the staff!”

Good: Maybe the best complimentary breakfast I’ve ever had at a hotel. They had all the usual cereals, yogurt, fruit, bagels, and also had sausages, omelets, biscuits and gravy, pancakes, and wonderful cinnamon rolls. It was hot and area was clean. Location was good: right beside Outback Steakhous… lisää

Good: Maybe the best complimentary breakfast I’ve ever had at a hotel. They had all the usual cereals, yogurt, fruit, bagels, and also had sausages, omelets, biscuits and gravy, pancakes, and wonderful cinnamon rolls. It was hot and area was clean. Location was good: right beside Outback Steakhouse, easy to find and get to. Plentiful and safe parking. Room was comfortable and well-appointed. Comfy bed and pillows. Full refrigerator/freezer, coffee maker, microwave in my standard King room. Staff was friendly and attentive. Not so good: First room I was given (upgraded) was a king suite. It smelled like cat pee pretty strong and did not seem clean/well-maintained. I asked if they had a different room. Woman at front desk was very nice and apologetic and gave me a new room, which was much better and had no bad smell. Room was clean but not well-kept: paint chips and nicks, grout that needs redone, chipped tiles, etc. It was clean, but needs attention and maintenance. Bathroom is pretty dark. The bottom of the bathtub did not feel stable, like it was soft underneath. They need to rip that out and redo as a shower. All in all, it is a fine hotel, and the desk, breakfast, and housekeeping staff are doing a great job. Guests have been hard on it though and some areas are in need of attention.

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“Some good, some bad”

Clean room. Actually smelled good. Comfy bed. Had a King suite - very comfortable room. Friendly staff. Parts of hotel are dated. Elevator area is dirty. Walking to distance to several restaurants. I ate at Logan’s and meal and service were good. Woke up several times throughout night due to vehicl… lisää

Clean room. Actually smelled good. Comfy bed. Had a King suite - very comfortable room. Friendly staff. Parts of hotel are dated. Elevator area is dirty. Walking to distance to several restaurants. I ate at Logan’s and meal and service were good. Woke up several times throughout night due to vehicle noise out on road. Was like sleeping with window open.

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“Some Issues”

I was thanked for being an IHG member by a personable host. She asked if first floor was okay and I replied as long as it was away from the highway and quiet. She gave us room 324 instead. The room had two refrigerators, the usual small, but also a larger one, such as for a one-room apartment. … lisää

I was thanked for being an IHG member by a personable host. She asked if first floor was okay and I replied as long as it was away from the highway and quiet. She gave us room 324 instead. The room had two refrigerators, the usual small, but also a larger one, such as for a one-room apartment. Internet speed test to be 9.4 Mbps up and down. There were no USB ports in the lamps or anywhere else. Traffic on the road was heavy and loud. The noise came through the window, which did not seem to be double-glazed for noise reduction. Though after about 10:00 p.m. the traffic subsided, it resumed with a vengeance around 4:00 a.m. An extra blanket already was in the room as requested in our reservation. The bathroom had poor shower water strength, but the temperature of it was good. The bathroom also was poorly lit. The toilet seemed lower than the low toilets at other hotels. We did not see any handicapped parking spaces near the main entrance, though I did get a decent spot just by chance. When we left the following morning, I still did not see any. Perhaps they were at the far end of the building. Breakfast was rather good, there were two types of omelets (cheese and a "yuppie" vegetable), both chicken and pork sausage, and strong coffee, the best of our whole trip. There was a TV in the breakfast room and it was turned up way too loud to be able to carry on a conversation with my wife.

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