Aloft Syracuse Inner Harbor

“Fantastic Stay During the NY State Fair.”

Stayed at Aloft for two nights at the end of August with intention to attend the NY State Fair and close proximity to Destiny USA. What a great property! The front desk staff are super friendly, extremely helpful with my many questions about the local area and just genuinely nice people. The room w… lisää

Stayed at Aloft for two nights at the end of August with intention to attend the NY State Fair and close proximity to Destiny USA. What a great property! The front desk staff are super friendly, extremely helpful with my many questions about the local area and just genuinely nice people. The room was clean and comfortable with plenty of space for my daughter and I to spread out. The evening trivia activity was entertaining to watch, I loved to see how engaged the guests were with the event. After discovering that the Centro bus runs between the mall and the fairgrounds we chose to ride rather than to drive and park. The fare was cheap, our wait in line tremendously short (great job Centro!) and just generally a great experience. We will certainly return to this property. Thank you Aloft staff. We appreciate your hospitality.

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“Great stay, great staff”

Great hotel and great staff. Made us feel welcome and had great conversations with all and were super accommodating. The rooms are spacious and new. Good location relative to driving to other areas. Highly recommend. Was there with our family. We had breakfast there, which was great, and also had d… lisää

Great hotel and great staff. Made us feel welcome and had great conversations with all and were super accommodating. The rooms are spacious and new. Good location relative to driving to other areas. Highly recommend. Was there with our family. We had breakfast there, which was great, and also had drinks in evening at bar, which were perfect. Sat outside on patio

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“Michelle made my day!”

After a very frustrating morning with a canceled flight, I was given a room by my airline to this hotel. Michelle at the front desk absolutely made my day. Her kindness, her willingness to accommodate me, her desire to make me comfortable was second to none. Thank you, Michelle! Being in the servic… lisää

After a very frustrating morning with a canceled flight, I was given a room by my airline to this hotel. Michelle at the front desk absolutely made my day. Her kindness, her willingness to accommodate me, her desire to make me comfortable was second to none. Thank you, Michelle! Being in the service industry as well, I truly appreciate a professional and you’re one of the best.

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“Bring your earplugs if you want to sleep”

Mediocre at best. While the photos of the hotel look cool, modern & slightly hip, it's a thin facade. First the hotel is located in a fairly deserted area, not near anything in particular. It looks like maybe there were plans to develop the area that never panned out. There is nothing within wa… lisää

Mediocre at best. While the photos of the hotel look cool, modern & slightly hip, it's a thin facade. First the hotel is located in a fairly deserted area, not near anything in particular. It looks like maybe there were plans to develop the area that never panned out. There is nothing within walking distance and the closest area highlight is the mall. My chief complaints are: Indifferent front desk staff: They could barely bother to look up, make eye contact or stop their chitchat with each other when guests came/went. They didn't even pretend to care. Poor construction: The walls of the room are not insulated at all, it feels and sounds like you're sleeping in a tent. Expect to hear your neighbor watching TV, drunken people staggering to their rooms, someone flushing a toilet, neighbors having an intimate moment, cleaning staff watching YouTube videos on speaker phone, etc. If you want to sleep, bring ear plugs. Cleaning staff: Most hotels seem to have their cleaning staff service rooms in the morning. Not the case here. While our room never got cleaned, they were loudly cleaning nearby rooms in the late afternoon. They were extremely loud, talking with each other & on the phone and watching videos on speakerphone. While we never saw them, we certainly heard them. Perhaps the reason they were still working on rooms at 4pm was because they were so distracted. All in all, I would not return. We happened to be staying during a Syracuse alumni weekend so it wasn't cheap and we were sorely disappointed with the entire experience.

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