Hilton Garden Inn Gatlinburg

“4 days at the Garden Inn in Gatlinburg”

The hotel was clean and updated. I requested a room on a higher floor, and my request was immediately granted! The room was comfortable and clean! The staff was very friendly and helpful. The bar and breakfast area was clean and inviting.

“Disappointing Breakfast”

We stayed two nights in a double queen bed size room. Nice staff, great location, average room for a pet friendly hotel. The biggest complaint we had was the bad breakfast. I've been an honors member for over 20 years and stayed at Garden Inn's across the nation. This was the worst breakfast I can… lisää

We stayed two nights in a double queen bed size room. Nice staff, great location, average room for a pet friendly hotel. The biggest complaint we had was the bad breakfast. I've been an honors member for over 20 years and stayed at Garden Inn's across the nation. This was the worst breakfast I can recall ever having in one. The buffet consisted of dried potatoes, way over cooked salty sausage links, flat biscuits, and watered down gravy served in a spoon with holes in it, along with dried out scrambled eggs. They had no half-n-half cream for the coffee, or whole milk. The oatmeal the second day was obviously left over from the first day we were there. The servers were more interested in leaving a "gratuity" book than anything else. Our breakfast was pre-paid, but they still insisted on leaving us a receipt for gratuity. First time I ever experienced that in a Hilton. Aside from the bad breakfast experiences, I ordered from the cafe our last night. The tough and dried out buffalo wings and overcooked stuffed mushrooms were memorable. The hotel obviously needs some finer culinary and service help.

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