Cumberland House Knoxville, Tapestry Collection By Hilton

“Great stay close to UTK!”

Great stay! Beautiful hotel and convenient to UTK. Aiden provided great service as our valet during our stay as well!

“Great choice”

Stayed here with my daughter. We were touring the UT Knox campus. Staff friendly. Valet friendly. Walkable to UT Knox as we walked to the designated area to begin the tour. We also walked to a neighboring area to dine. Very nice and safe. Room was clean and amenities were great.

“Given the wrong room”

Nice hotel but we booked a room with two queen beds and got a room with a king bed and a small, uncomfortable pull out couch. The hotel was sold out, so there were no other options. For our inconvenience, we were allowed to grab a free snack from the lobby store. Unacceptable. On the bright side, t… lisää

Nice hotel but we booked a room with two queen beds and got a room with a king bed and a small, uncomfortable pull out couch. The hotel was sold out, so there were no other options. For our inconvenience, we were allowed to grab a free snack from the lobby store. Unacceptable. On the bright side, the staff was friendly, including the attentive car valets.

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“Some good, some bad”

The rooms are very nice. Clean, modern, and comfortable, with great bedding. The only issue on the room itself is poor soundproofing, which bothered some of my family. If that were the only problem, this would have been a great stay. Parking is a different story. It is outsourced to a third party … lisää

The rooms are very nice. Clean, modern, and comfortable, with great bedding. The only issue on the room itself is poor soundproofing, which bothered some of my family. If that were the only problem, this would have been a great stay. Parking is a different story. It is outsourced to a third party and requires scanning a QR code to pay separately. There is no upfront pricing. The hotel staff says it is $35 per night, but it actually ends up closer to $50 with taxes and fees. That lack of transparency feels intentional and needs to be fixed. The biggest issue was how the stay ended. I am a Diamond member and had a late checkout. Because of bad weather, we tried to stay in the room until checkout time. During that time, a strong chemical smell started coming into the room. We developed headaches and felt nauseous. When we stepped into the hallway, multiple nearby rooms had doors propped open and people were actively working with supplies. We packed up and left immediately. At the front desk, I was told they were resealing tile. I explained that the fumes were overwhelming and that this should not be happening with guests still in nearby rooms. Instead of acknowledging the issue, the response focused on whether the work started after “normal” checkout time. That completely ignores the fact that guests with approved late checkouts were still in their rooms. There was no apology and no concern for guest safety or comfort. The staff came across as stiff and dismissive rather than helpful. This was a preventable mistake, and the way it was handled made it significantly worse.

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