Embassy Suites Knoxville West

“Excellent”

I needed a place close to the animal emergency hospital after having to travel to Knoxville to bring my “Baby Girl” for emergency diagnostics and surgery. Everyone went out of their way to make an extremely stressful situation comforting. They have a complimentary social hour with a buffet of app… lisää

I needed a place close to the animal emergency hospital after having to travel to Knoxville to bring my “Baby Girl” for emergency diagnostics and surgery. Everyone went out of their way to make an extremely stressful situation comforting. They have a complimentary social hour with a buffet of appetizers and cocktails. While being alone in such a stressful situation the ladies attending the bar/restaurant area went out of their way to make sure I was okay. I especially want to thank Grey for being so nice and understanding the amount of pain I was going through. It gets very crowded and busy during the evening and they are constantly taking orders, making drinks, bringing food all the while being so gracious, attentive and friendly!

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“Really, really, really, good”

Bartender Grey is fire, best bartender in the last 26 states. Attentive, understanding, caring. Truly went above and beyond for my company retreat. Could not have asked for better staff, an asset to the industry.

“Average with some high points”

This is an average Embassy Suites. I would stay here again but would consider many alternatives before I did. The high point of the visit was the guy who cooked our omelettes on Wednesday morning. Very engaging and I’d have gladly invited him to our table just to talk. Breakfast was great. Th… lisää

This is an average Embassy Suites. I would stay here again but would consider many alternatives before I did. The high point of the visit was the guy who cooked our omelettes on Wednesday morning. Very engaging and I’d have gladly invited him to our table just to talk. Breakfast was great. The lobby is very comfortable to work in. I’m actually writing this from the lobby at 6 AM. Staff is friendly. The room was worn. Lots of stuff they could improve on. First, the floors still had a lot of debris that should have been vacuumed up before we go there. They give you a Kuerig coffee maker and lots of K-Cups (much appreciated) but only two creams. The number of cream containers should match the number K-Cups. TV remotes are terrible. The one in the living room doesn’t work at all (Room 619). The bedroom required a lot of punching to make it work. Water pressure is low. I know hotels want to be “green” so put low flow in, but if I get half the water and spend 3 times the time in the shower, where’s the benefit. Same for the bathroom sink. Also, while stylish, the bathroom mirrors and lighting make it difficult to shave. I was pleasantly surprised when I accidentally left my “Do Not Disturb” sign on the door and there was a note to contact the front desk if I wanted my room serviced. I returned from a meeting at 1 PM and went down to the desk and asked to have the room serviced. Worked in the lobby for 2 hours and returned to the room - nothing had been done. Might want to rethink their strategy on the note. Parking is limited and the spaces are very tight. Lots of trucks. You can park, but not sure you can exit the vehicle. Will I come back? Maybe, but will shop before I do.

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