Mainstay Suites Knoxville

“Hotel review”

Hotel was ok. We had requested a grind floor room but got one on the 4th floor. There was a tremendous amount of marijuana being smoked there. The hall and elevator reeked of it.

“Stay here”

Liked the rooms and breakfast was ok. The GM Kim was great, took care of a little issue we had.

“Mainstay”

Good location, atmosphere, rooms and value last week. Priced out of getting a room this week. $100 more this week. I had to go somewhere else.

“Convenient and comfortable, but breakfast could be improved”

I have stayed at this hotel before- I love the location on I275, close enough to the UT campus (where I was visiting my son) but not nearly as much traffic as places on I40. The front desk staff were very friendly and helped me immediately when I noticed my bathroom sink didn't drain. They sent a m… lisää

I have stayed at this hotel before- I love the location on I275, close enough to the UT campus (where I was visiting my son) but not nearly as much traffic as places on I40. The front desk staff were very friendly and helped me immediately when I noticed my bathroom sink didn't drain. They sent a maintenance worker up right away to fix it. My room was spacious and comfortable, and I really liked the little kitchenette area with a full-size fridge and microwave, plus a countertop with 2 stove burners, and a toaster and coffee maker. One downside was the noisy A/C unit. When the cycle wasn't actually going, but just in sort of "idle" mode, the unit made a distracting continuous clicking sort of sound. I mentioned this to the staff, and they said all the units sound the same, so there's nothing they could do. It made it hard to fall asleep. The other thing that could be improved is the breakfast selection. They had 2 waffle makers, a pot of oatmeal with toppings on the side, some bread, bagels, and mini muffins, and a little fridge with small yogurts and boiled eggs. I wish they had some cereal dispensers and milk, and maybe a pan of scrambled eggs. Also, I don't think anyone restocks the breakfast items when the 6-9am window is getting close to the end, because I went down around 8:30/8:40, and the muffins and yogurts were gone, and there were only 2 bagels left. I chose one, but it was mostly stale, so I didn't eat it. It would be great if they would have enough food throughout the 6-9 am time frame. So in general, this is a pleasant, comfortable place to stay, but a few improvements could be made.

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