Holiday Inn Express & Suites Amarillo West By Ihg

“Good property but tiny tv with no streaming access”

Nice property but tiny TV with no ability for streaming services. Just old fashioned cable. The tv situation doesn’t fit the other hotel amenities.

“Split Personality Hotel Not Really Handicap Accessible”

This hotel has a split personality. They get high marks for cleanliness, friendly, helpful staff, a surprisingly good breakfast spread, comfy beds, a huge shower with more shower heads than you could ever want, and televisions every 10 feet. However, there were some things that made our stay diffic… lisää

This hotel has a split personality. They get high marks for cleanliness, friendly, helpful staff, a surprisingly good breakfast spread, comfy beds, a huge shower with more shower heads than you could ever want, and televisions every 10 feet. However, there were some things that made our stay difficult. Our suite was billed as handicap-accessible, but there were no grab bars of any kind in the bathroom or shower. That was extremely challenging. There were also no hooks or towel racks. Weird. One tiny trashcan in the bathroom and a slightly larger one in the main room are not nearly enough. We got a take-out dinner our first night, and there was literally no where to put the trash. There is a Keurig machine in the room, but it only comes with two cups and two packets of sugar. That wouldn't have been such a big deal, except they shut off the coffee downstairs at 9:30. When that is actually 8:30 your time, and you need more caffeine to hit the road, that is a bit of a problem. I have never had to go in search of coffee when leaving a hotel. All in all, it is a decent hotel, but it really doesn't work for us. I am still not sure why they would spend so much money on the big amenities, but completely cheap out on the little things. Except the grab bars. Those a big thing. I would think they would be necessary to get handicap-accessible designation. That really disturbs me. We will not be back.

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“Beware of the Incidental Charge”

My Husband and I stayed at this Hotel on the 1st and 2nd September 2025. When we checked in, the person on the Reception Desk told us that he would need to scan our credit card for a $50 incidental charge. We were told that this would be removed after a period of time and would only be charged if… lisää

My Husband and I stayed at this Hotel on the 1st and 2nd September 2025. When we checked in, the person on the Reception Desk told us that he would need to scan our credit card for a $50 incidental charge. We were told that this would be removed after a period of time and would only be charged if we caused any damage to the room. We checked out on the 3rd September 2025 leaving the room exactly as we had found it and without causing any damage. It was only once we returned to the UK that I noticed that we had actually been charged the $50 charge. I contacted the hotel directly to ask why this was, but didn't receive any response from them. I have also spent the last seven weeks sending Booking.com evidence that we have been charged the $50 incidental charge without reason, but they too haven't responded to my emails. It's very annoying that these company's are happy to take your money, but don't want to offer any help at all when you have been charged incorrectly.

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