Americas Hotel El Paso Medical Center

“Frustrating”

We were in a difficult situation due to a family emergency—my relative was hospitalized across the street—and needed to stay nearby. Unfortunately, I encountered several challenges during the booking process that added unnecessary stress. Despite my family’s efforts to assist with the reservation … lisää

We were in a difficult situation due to a family emergency—my relative was hospitalized across the street—and needed to stay nearby. Unfortunately, I encountered several challenges during the booking process that added unnecessary stress. Despite my family’s efforts to assist with the reservation over the phone, we were told we had to go through a third-party service. This was not only inconvenient but also confusing, as we were quoted three different prices for the same room. Ultimately, I chose to stay only because of the proximity to the hospital, not because of the booking experience. I hope you’ll consider reviewing your booking policies and communication practices to make it easier for families in urgent situations to secure accommodations directly. A more streamlined and compassionate approach would make a big difference.

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