Holiday Inn Express Hotel & Suites Galveston West-Seawall, An Ihg Hotel

“Excellent Stay”

Excellent Staff,clean, friendly, great breakfast Kayle,Robert,Litzy,Chase,Yolanda, Mike,Sam, Elizabeth A++++

“Disappointing Stay Due to Odor and Unaddressed Maintenance Problems”

We recently stayed at the Holiday Inn Express & Suites located at 8628 Seawall Blvd in Galveston, Texas. While there were some positive aspects to our stay, several issues significantly impacted our overall experience. To begin, the front desk staff was very friendly and welcoming, and we apprecia… lisää

We recently stayed at the Holiday Inn Express & Suites located at 8628 Seawall Blvd in Galveston, Texas. While there were some positive aspects to our stay, several issues significantly impacted our overall experience. To begin, the front desk staff was very friendly and welcoming, and we appreciated their professionalism during check‑in and check-out. The location of the hotel was convenient, and the view from the property was excellent, especially being situated directly across from the seawall. However, upon entering our room, we immediately noticed a strong, unpleasant odor that can best be described as stale, old, and musty. The hallway had a similar smell, but it was much stronger inside the room. A couple hours after checking in, we reported the issue to the front desk. We were informed that maintenance would come by to assess the situation, but no one ever arrived. We also inquired about switching rooms, but we were told the hotel was fully booked and no alternatives were available. In addition to the odor, we observed several maintenance and cleanliness concerns. The toilet seat was loose, which was inconvenient, and the cabinets contained sheetrock dust and dirt, clearly left behind from recent drilling or repairs. Because of this, we chose not to store any personal items inside them. These issues resulted in a very long and uncomfortable night and morning, as the odor and room conditions made it difficult to relax. While the room served its basic purpose as a place to sleep, the overall condition did not meet expectations. Despite these concerns, we want to acknowledge that all staff members we interacted with were friendly and courteous. However, the lack of follow‑through regarding the maintenance request and the condition of the room prevented this from being a more positive stay.

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