Embassy Suites By Hilton Dallas Dfw Airport North

“Rude check in/out staff!”

Grandson and daughter spring break visit. Arrived to check in at 6 pm on Monday, March 16th, for my reserved penthouse suite. I was not greeted by the man who checked me in. Just, “Next”. He quickly checked me in without ever making eye contact. Never acknowledged diamond status. I had to ask for m… lisää

Grandson and daughter spring break visit. Arrived to check in at 6 pm on Monday, March 16th, for my reserved penthouse suite. I was not greeted by the man who checked me in. Just, “Next”. He quickly checked me in without ever making eye contact. Never acknowledged diamond status. I had to ask for my snack bag. That was a first. Room was dirty, trash in cans left by previous guest. One of the bathrooms smelled of sewer the entire stay. Carpet was ripped in several places in the living room. One of them exposed the nail strip, so no walking barefoot! One of the remotes in the bedrooms would not operate the tv. In addition, it’s appalling they charge $20 to park a night. That should at least be waived if you are a diamond member. That’s just a rip off. The bartenders at happy hour were wonderful. The omelet station staff was as well. Their night time reception snacks are pathetic. As a cook and entertainer, I would be mortified at what is laid out for my guests. This was our third stay at this hotel this year in penthouse suites. I guess if I were to go back, and couldn’t get the Treaty of Birds suite, I will probably choose to stay somewhere else. Serious issue with the rudeness of front desk staff. Lady at checkout was the same as the guy who checked me in. No eye contact. No “Did you enjoy your stay?”, nothing. There needs to be a serious overhaul in that department. Of the four I saw, not one of them appeared to like their job.

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“Honest and loyal embassy suites patron”

Beware there is a $20 a night parking fee. I’ve never had to pay a parking fee at an embassy suites. I would have stayed elsewhere had I know this. There was blood splatter on the lamp in the living room. If you have children you might as well stay at Great Wolf Lodge for the same price since there… lisää

Beware there is a $20 a night parking fee. I’ve never had to pay a parking fee at an embassy suites. I would have stayed elsewhere had I know this. There was blood splatter on the lamp in the living room. If you have children you might as well stay at Great Wolf Lodge for the same price since there will be added parking fees. Also, snacks were some of the worst and skimpiest I’ve ever experienced at an Embassy. The bar tenders and staff were very kind. The two full size beds are rock hard and the fold out couch has a two inch mattress that is not comfortable for even children.

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