Holiday Inn Express & Suites Houston West - Katy By Ihg

“Great, Clean and Friendly place to stay”

A great stay at the Holiday Inn Express. The hotel was clean and comfortable. The AC was amazing in the room, especially on a HOT Texas day. The Breakfast Chef was so friendly and attentive. It was probably the best hotel breakfast I've had in weeks at Hampton or Holiday Inn's period. The staf… lisää

A great stay at the Holiday Inn Express. The hotel was clean and comfortable. The AC was amazing in the room, especially on a HOT Texas day. The Breakfast Chef was so friendly and attentive. It was probably the best hotel breakfast I've had in weeks at Hampton or Holiday Inn's period. The staff was so friendly and accommodating. Parking was free and plentiful. Springfield BBQ is adjacent to the parking lot. Shopping very close by. I would DEFINITELY reccommend this hotel for value and comfort

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“Average Hotel with Exceptional Staff.”

We stayed for business and to see friends. Were unimpressed by the building exterior but were pleasantly surprised by the friendly reception at the desk. The place is typically Holiday Inn and is frequented by Truckers with truck parking in the rear of the hotel. I would recommend that if you do n… lisää

We stayed for business and to see friends. Were unimpressed by the building exterior but were pleasantly surprised by the friendly reception at the desk. The place is typically Holiday Inn and is frequented by Truckers with truck parking in the rear of the hotel. I would recommend that if you do not like to get up early that you request a room on the front of the hotel because the Truckers leave early and the trucks starting up are noisy. We slept well anyway so we didn’t mind. We were expecting an average free breakfast but it was great. The food was great and some items changed daily. The place was exceptionally clean and the staff were engaging and friendly. The housekeeping staff cleaned you room daily and were friendly and responded to requests. We were greeted every time we returned to the hotel and checkout was easy. This hotel is your run of the mill Holiday Inn with an exceptional management and staff. We will stay there the next time we are in Katy due to the exceptional customer service.

vähemmän

“All it takes is one bad employee to ruin your whole stay :(”

I paid thru the app but front desk clerk said I hadn't (even though I showed my c.c. charge & receipt from the hotel) so I will have to deal w/that today. I've paid thru the app several times & haven't experienced this. Perhaps if he explained it to me better then telling me to "take it up with Am… lisää

I paid thru the app but front desk clerk said I hadn't (even though I showed my c.c. charge & receipt from the hotel) so I will have to deal w/that today. I've paid thru the app several times & haven't experienced this. Perhaps if he explained it to me better then telling me to "take it up with Amex" I could understand but it was 1am & maybe he was tired?? Told there was plenty of parking for our truck pulling our camper -which there was UNTIL we woke up to find us boxed in by 2 employee cars. One in front & one behind us. Mind you the row was behind the hotel & had no less then 30 parking spots with only 4 cars parked in them. And 2 of those parked to block us in. We had backed up to leave one open spot next to the curb allowing us the bar minimum we need to pull out but someone parked there. He did come out to "move" his car by backing up (we assumed he was re-parking) but he was just sitting there waiting for us to move. Trying to pack up our children & prepare for our journey he was impatient & pulled back in to the spot! 25 other spots available! When I walked up to him and asked him to move he rudely told me he worked there & he parks there (no sign) I said well I paid to be here & I'm trying to leave! He continued to not move his car and was arguing with me until Mt husband walked up. Seeing how upset I was with trying to reason with this man I'm sure it was the look on my husband's face that convinced him to move his car & let us leave. Unbelievable & unexceptable. Indian man dressed in suit should be reprimanded. On the other hand Sylvester, the breakfast chef was one of the nicest persons & went out of his was to help me & my daughter with preparing some food to take up to the family this morning. Rooms were spotless.

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