Tru by Hilton Katy Houston West

“Great experience!”

Had a wonderful stay! The staff was friendly, the room was clean and comfortable, and the location was perfect. Highly recommend and would definitely stay again.

“Everything looked cheap and loud. I hated the vibe.”

This place is just strange. The room decor was really unappealing. Plastic, metal, vinyl, loud colors. If I had to give this style a name, it would be Circus-Industrial. The floor was sticky sheet vinyl. The window dressing was a brightly colored, heavy vinyl roller shade, with a lighter weight, da… lisää

This place is just strange. The room decor was really unappealing. Plastic, metal, vinyl, loud colors. If I had to give this style a name, it would be Circus-Industrial. The floor was sticky sheet vinyl. The window dressing was a brightly colored, heavy vinyl roller shade, with a lighter weight, damaged roller shade behind it. The bottom sheet on the bed was some kind of nasty synthetic material. There were brightly colored stickers throughout the room, shouting at you in capital letters about some feature that is supposed to be exciting. No coffee maker. No place to hang a hand towel by the bathroom sink. The shower head had some spray adjustment options, but the water sprayed really hard on every setting. And once the water finally heated up, the temperature options were scalding, way-too-damned-hot, still uncomfortably hot... or off. Lighting was all cold, gray fluorescent. The vibe in here was just not good. I was not expecting luxury, but it's a Hilton brand, so I was expecting something much more appealing than this. I honestly don't understand who they are trying to appeal to with this bizarre, in-your-face style. I found it nauseating. I was prompted repeatedly to check in online and get a digital key. I followed instructions and the key never came through. The desk clerk had trouble programming my key card. I was booked for 2 nights, but the key card stopped working after one night and had to be coded again at the front desk. The staff were nice enough, but I really disliked the property. I also found it strange that there was a big drop-off/pick-up lane right outside the front door, but no ramp to roll your luggage or a cart up there - just a high curb all the way across. Ramps were down the sidewalk by the handicap spaces only. I gave Tru a shot, but I won't be going back.

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