Home2 Suites By Hilton Waco

“Not what I expect”

I've chosen to stay at this particular property several times over the last 4 years because my daughter was a student at Baylor University. The property is convenient, clean, and quiet. Overall, let me say that the employees are very friendly and do try to help when asked, and the property is in go… lisää

I've chosen to stay at this particular property several times over the last 4 years because my daughter was a student at Baylor University. The property is convenient, clean, and quiet. Overall, let me say that the employees are very friendly and do try to help when asked, and the property is in good condition with some minor wear and tear. Amenities are decent. The complimentary breakfast is a nice perk, but it could have a little more variety throughout the week. However, for a Hilton brand, I have been disappointed on every stay because the proactive customer service has been lacking. My biggest gripe is that there is a sign in every room stating that the rooms will be cleaned every other day while we are there. Maid service is very inconsistent, and on most stays, you have to request a room refresh; otherwise, it just gets ignored. On my last stay, I was there for six nights, and not once did they come in to clean the room. This is certainly not what I am accustomed to. I would have been happy if they had just come in once to refresh the room, but no, not once in six nights. Now, if they are only going to come in when you request a refresh, then they should state that clearly. That would not be a problem. But no, their posted signs clearly state that the rooms will be refreshed every other day.

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