Tru By Hilton Webster Houston Nasa

“Walking distance to mall”

We arrived to the hotel early. The front desk clerk told us that the room was almost ready. We sat down in the lobby for less than 30 minutes, and our room was ready. The clearly was very nice and accommodating.

“Something reasonably priced and comfortable I would stay again….”

I was traveling on business and had a last-minute visit to Houston and needed a place to rest for the night before my flight in the AM. While the bed was very comfortable and room sufficient, I was not fond of the clock being an hour off. I settled in late and didn’t even realize it when I progra… lisää

I was traveling on business and had a last-minute visit to Houston and needed a place to rest for the night before my flight in the AM. While the bed was very comfortable and room sufficient, I was not fond of the clock being an hour off. I settled in late and didn’t even realize it when I programmed my alarm. I would like to think this could be something they can check during turnovers. I luckily made it to the airport in time, but this could have been a start to a long day if I missed my flight. Overall, the staff were great, friendly (even at 2AM when I needed Tylenol). For something reasonably priced and comfortable I would stay again…. but definitely now checking clocks on my own in the future. While I didn’t use the outdoor area it was cute.

vähemmän

“2.5”

This hotel is fairly new but the outside furniture was in really bad repair. The couches on the inside has torn pillows. The room was tight and desk / chair did not line up it crowded the bed. Very clean room! Very dirty common areas. Trash in common areas was rarely emptied. Breakfast was apprecia… lisää

This hotel is fairly new but the outside furniture was in really bad repair. The couches on the inside has torn pillows. The room was tight and desk / chair did not line up it crowded the bed. Very clean room! Very dirty common areas. Trash in common areas was rarely emptied. Breakfast was appreciated, eggs smoked sausage cereal and breads. Coffee was always hot 24/7.

vähemmän

“Customer service needs a small pick me up.”

Came in from a long 12 hour late drive, greeted by friendly staff. But… very unhelpful. Sign in room say call down for anything we need. They didn’t have extra cups. No shower caps, they’re out. Towels and an extra blanket we were told you can walk down from the 4th floor and get it if you’d like t… lisää

Came in from a long 12 hour late drive, greeted by friendly staff. But… very unhelpful. Sign in room say call down for anything we need. They didn’t have extra cups. No shower caps, they’re out. Towels and an extra blanket we were told you can walk down from the 4th floor and get it if you’d like them, that they won’t bring them to the room. Very rude. Quiet hotel… but could work on customer service.

vähemmän