DoubleTree By Hilton Hotel Tulsa - Warren Place

“Such outstanding service”

What an outstanding hotel and experience. I had a little hiccup that was resolved immediately, and was beyond my expectations of excellent service. Several close restaurants nearby. Nice environment, and kind staff.

“Terrible place and lots of terrible staff members.. PLEASE avoid them.”

Where to start? Pros: Location, bar staff, breakfast staff. Cons: Dirty and rundown rooms and hallways, RUDE staff at the front desk, OLD phones and showers, loud rooms. I will start by saying that three days prior to my stay, I called NUMEROUS times, attempted to chat, and even emailed them and … lisää

Where to start? Pros: Location, bar staff, breakfast staff. Cons: Dirty and rundown rooms and hallways, RUDE staff at the front desk, OLD phones and showers, loud rooms. I will start by saying that three days prior to my stay, I called NUMEROUS times, attempted to chat, and even emailed them and got zero answers. I paid (through a third party) for a romance package and even asked the red headed woman at the front desk when checking in... still got nothing. I asked for a quiet room and even asked again when checking in and was told she gave me one. It was FAR from quiet. Right in the middle of a busy hallway. We had a dog barking loudly around 10pm as we were ready to go to bed. I attempted to use the room phone and it wouldn't work as it is ancient. I called from my cell and AGAIN no answer.... I called several times. I finally messed with the room phone enough that it started working and I spoke with a woman at the front desk who was incredibly rude. I told her about the dog to which she said "yeah, I think he is across the hall from you. Do you want to move to another room?" I told her no as my husband and I were already in bed. She said "well do you want me to try to find you some earplugs?" I again said no. Then she rudely said "Well, get some sleep... or try" then laughed and hung up. On top of that mess, the hallways and rooms are incredibly run down. The fourth floor had bleach stains in hallway and carpet lifting up. The wallpaper in the hall was also peeling off. As for our room, 441, it was incredibly worn down and dirty. The bed was rutted out bad, the area around the sink was crusty feeling like it hadn't been washed, the shower had good pressure and got extremely hot but the shower head itself was awful. This is nowhere near Hilton standards and I am reporting it to them as well. I would not recommend this place to anyone and we will never be back. I paid $206 for a room that was not worth more than $80, for one night.

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