Holiday Inn Express & Suites Utica By Ihg

“On our way to Maine”

We picked this location because it was close to the highway we were traveling on from Michigan to Maine. Luckily we made a reservation because the rooms were sold out. Check-in was very easy. Malachi suggested a place for dinner and gave us a coupon for a drink. That was much appreciated after a l… lisää

We picked this location because it was close to the highway we were traveling on from Michigan to Maine. Luckily we made a reservation because the rooms were sold out. Check-in was very easy. Malachi suggested a place for dinner and gave us a coupon for a drink. That was much appreciated after a long drive. Hotel was clean. Room had a small refrigerator and Wi-Fi was free. There was a fitness center and a pool. There were guest laundry facilities…..what a great thing for travelers. The breakfast was very hearty and good. Free parking.

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“Good stay.”

I stayed here because I wanted to visit the Turning Stone Casino and visit a few breweries in the area. Off topic, if you are going to visit the breweries, keep in mind that some are closed on Mondays and Tuesdays. My visit started off great when I called the hotel the morning when I was going to c… lisää

I stayed here because I wanted to visit the Turning Stone Casino and visit a few breweries in the area. Off topic, if you are going to visit the breweries, keep in mind that some are closed on Mondays and Tuesdays. My visit started off great when I called the hotel the morning when I was going to check-in. I spoke with Peter who made my room preference would be taken care of when I arrived. When I arrived, Peter was still on duty and remembered me. He is very friendly and professional, and did a great job of explaining everything to me. Below, I used pros and cons to review my stay. Pros 1) Very accessible to the NYS Thruway. 2) Even though I didn’t stop at any of the places, there are restaurants, retail and gas stations surrounding the hotel. 3) Room was clean and well-stocked. 4) The points/cash rate was fair. 5) Very spacious breakfast sitting area. Cons 1) While clean, the hotel does show signs of wear, like chipped paint, faded paint and such. 2) The exercise room did have hand sanitizer, but no wipes which are needed to wipe down the equipment. The television was inoperable, and there is no clock in the room.

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“Some improvements needed”

We stayed here for one night on a road trip, selecting it because we are IHG members. Overall the hotel was decent but there were a couple of things that could be improved. For one, when we checked in (around 5 or 6 PM on July 24), the gentleman working the front desk could not have cared less to … lisää

We stayed here for one night on a road trip, selecting it because we are IHG members. Overall the hotel was decent but there were a couple of things that could be improved. For one, when we checked in (around 5 or 6 PM on July 24), the gentleman working the front desk could not have cared less to help us, it seemed. He barely said a word to us and when we asked for his recommendation for dinner, he said “Well most people just eat at one of the restaurants out front.” Ok, but as you are presumably a local, I’d like to hear what YOU recommend. Secondly, unless you’re a Diamond Club member or drive an EV, you are relegated to parking behind the building or at one of the few spots on the side if you’re lucky. I completely support having EV parking, but it literally takes up the entire front parking lot along with a few spaces for Diamond members. We’re talking about 20 EV spots. I saw two EV vehicles charging while we were there. They could easily cut those in half or have some behind the building as well.

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