Holiday Inn Express Hotel & Suites Norfolk Airport By Ihg

“The staff is what made our overall experience so much better.”

Ms Ashley at the front desk was absolutely wonderful. Our family traveled in from Louisiana and she checked us in our first night with genuine kindness and consideration. She provided extra blankets for our family and other guests without any hint of irritation and never tried to make excuses to ju… lisää

Ms Ashley at the front desk was absolutely wonderful. Our family traveled in from Louisiana and she checked us in our first night with genuine kindness and consideration. She provided extra blankets for our family and other guests without any hint of irritation and never tried to make excuses to justify something lacking in a guest’s room. Her bubbly and genuine personality made everyone feel that she was sincerely sorry for any inconvenience, but not to worry she would quickly make it right. I saw her the next morning when I came down for breakfast energetically greeting quests and answering questions with her same bubbly presence. We have been to several hotels where staff checks people in and gets them what they need but never makes anyone feel good and seems inconvenienced. This was never the case with Ms Ashley. Our family of four really appreciated the extra effort she gracefully puts forth and I hope others realize this is not always the case with hotel staff. There are always unexpected challenges when traveling and rooms are usually never perfect, but it is the willingness of the staff to assist with these situations that makes all the difference.

vähemmän

“This is Workable”

Clean with large rooms, walk in shower, comfortable bed, two TVs with good channel selection, mini-fridge, microwave, coffeemaker, sofa, plenty of lights, good sized desk. Did not try the breakfast but seating area is smaller than average.