Hotel Aka Alexandria

“Thank you to the team at The AKA Alexandria”

Fabulous stay at the Hotel AKA Alexandria! Currently my wife and I are on an extended road trip, which we had great fun in planning. While the internet was our go-to research tool, I also called the properties directly to get a human connection. And without a doubt, Isaiah, the front desk manager … lisää

Fabulous stay at the Hotel AKA Alexandria! Currently my wife and I are on an extended road trip, which we had great fun in planning. While the internet was our go-to research tool, I also called the properties directly to get a human connection. And without a doubt, Isaiah, the front desk manager at the AKA Alexandria, was the most professional, engaging and yes, fun! A month later, upon our arrival, Isaiah and the whole AKA team did not disappoint. From a prearrival call with Irada to check on our room, to our welcome by Tesfaye who helped us with our luggage and dog, my wife and I felt beyond welcome. What was really special, as I approached front desk, Isaiah heard my voice, looked up and welcomed me by name. You can’t teach that! Finally, as a former executive, I recognize what it takes to foster the positive culture that we saw and felt at the AKA Alexandria… bravo!

vähemmän

“The Royal Treatment Every Time”

My wife and I have had the pleasure of staying at AKA Alexandria a few times over the last couple years and have been treated so well every single time that we actually wonder what we've done to deserve such wonderful experiences. Had it happened once or twice, I'd probably say we just got lucky, … lisää

My wife and I have had the pleasure of staying at AKA Alexandria a few times over the last couple years and have been treated so well every single time that we actually wonder what we've done to deserve such wonderful experiences. Had it happened once or twice, I'd probably say we just got lucky, but when it's the same every visit, and you see it happen with other guests, you realize that this is a hotel fully staffed with folks that must take extreme pride in delivering first class customer service to all. They have a unique ability of making each guest feel important and special, and Henok, one of the valets, is a perfect example of those values. Every interaction with Henok leaves you with a smile. On our most recent visit, we decided that we'd like to extend our stay for an extra day. Unfortunately, the room type we were in was sold out for that night, as was most of the rest of the hotel. But that did not deter Isaiah and Marvin at the front desk, who went way above and beyond what one would reasonably expect to figure out a way to accomodate us for that extra night and to help us move to another room. I probably should also mention that the rooms are wonderful, the lounge is great, and in my opinion the location is absolutely perfect - a beautiful, quaint street at the north end of Old Town that is walking distance from everything there is to see and do in Old Town, but also close enough to DC that it works great for that as well, with lots of transportation options to get over to DC, including an awesome water taxi!

vähemmän

“Overall a good experience.”

This hotel is now called The Satire Hotel: An Autograph Collection. Amari is hands down the BEST!! She made our stay amazing!! She gave a tour of the facility and went above and beyond to make sure our stay was pleasurable. The only negative thing I can say is, some of the amenities were closed lik… lisää

This hotel is now called The Satire Hotel: An Autograph Collection. Amari is hands down the BEST!! She made our stay amazing!! She gave a tour of the facility and went above and beyond to make sure our stay was pleasurable. The only negative thing I can say is, some of the amenities were closed like the gym, and the restaurant downstairs because the FIFA World Cup players and staff were there. Other than that, it was a wonderful stay.

vähemmän

“Not impressed”

Lighting is much too dark and I wasn't impressed with their level of service. the room wasn't cleaned properly and the coffee service wasn't accurately replenished and we got a bunch of decaffeinated coffee. we had some stains in the bathroom and they were not cleaned for the entire 5 days we we… lisää

Lighting is much too dark and I wasn't impressed with their level of service. the room wasn't cleaned properly and the coffee service wasn't accurately replenished and we got a bunch of decaffeinated coffee. we had some stains in the bathroom and they were not cleaned for the entire 5 days we were there. towels were not replenished enough and the lighting in the lobby was cool but much too dark.

vähemmän