Hyatt Regency Crystal City At Reagan National Airport

“Nice place with a caveat”

The Regency is a nice hotel near the airport ($20 Uber ride). Our room was nice, small bathroom, great maid service. 6 elevators so no waiting. The front desk has smiling, helpful people. There is no room service, but a small refrigerator and coffee maker in the room. The bar opens at 4. The in h… lisää

The Regency is a nice hotel near the airport ($20 Uber ride). Our room was nice, small bathroom, great maid service. 6 elevators so no waiting. The front desk has smiling, helpful people. There is no room service, but a small refrigerator and coffee maker in the room. The bar opens at 4. The in house restaurant is small, we only ate there on arrival and would not recommend it. Within a half mile are numerous bars and restaurants ranging from a great sports bar, ethnic foods, grab and go, to a Ruth’s Chris and a McCormick & Scmitt’s (try their crab & shrimp stuffed salmon, FANTASTIC). Overall our stay was great and we would come back, but find a better place to eat.

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“Nice hotel, reasonably priced”

Great location, rooms clean, meeting space was great as well...compared to Hyatt Regency Tysons, this one could use some upgrades but is still a very nice hotel.

“NON smoking please”

So I tried to review on Hyatt and my review was declined - I wonder why? The front desk was nice and the hotel itself is decent - however we booked months ago a non smoking room - and an upgraded corner room. We got the corner - however room 1662 was full of smoke and smelled terrible and housekee… lisää

So I tried to review on Hyatt and my review was declined - I wonder why? The front desk was nice and the hotel itself is decent - however we booked months ago a non smoking room - and an upgraded corner room. We got the corner - however room 1662 was full of smoke and smelled terrible and housekeeping tried to cover it up with air freshener. It was so bad I had to leave the room, go back to the lobby and request a different room. I was told initially there were no more rooms - which was a blatant misrepresentation - as we were eventually moved to room 600 - which did not stink. My husband and I (both seniors) had to lug our luggage ourselves from 16th floor to the 6th floor also. I notified housekeeping of the room issue and the manager who was very nice gave us a $100 credit and waived the upgrade fee - also nice - but that didn't change the fact that the hotel tried to put us in a disgusting room. And misrepresented the availability of a different room until I started to get upset. The replacement room 600 was clean and didn't stink - good water pressure and the housekeeper was lovely. There is no way anyone who stepped into the old room would not smell the over powering smoke and air freshener - it was that pervasive. The whole room needs to be decontaminated. Anyhow, the rest of the stay was good- nice staff the few times we interacted. We were there for a medical conference and were busy most of the time.

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