Homewood Suites By Hilton Charlottesville

“Five stars — would absolutely stay again.”

My stay at the Homewood Suites in Charlottesville was excellent from start to finish. The room was spacious and spotlessly clean, and honestly, I don't think I've ever stayed somewhere with such visible attention to cleanliness — the housekeeping staff seemed to be cleaning constantly throughout th… lisää

My stay at the Homewood Suites in Charlottesville was excellent from start to finish. The room was spacious and spotlessly clean, and honestly, I don't think I've ever stayed somewhere with such visible attention to cleanliness — the housekeeping staff seemed to be cleaning constantly throughout the property. Every staff member we interacted with, from the front desk to the breakfast attendants, was genuinely friendly. They smiled, made eye contact, and took the time to acknowledge guests rather than just going through the motions. A special shout-out to April, the manager. On our first night, we ran into an issue with squeaky beds, and she immediately called in her maintenance team — Adam came up right away and got it fixed quickly. Adam was incredibly sweet about it too, and even gave us great lunch recommendations in the area. This hotel goes above and beyond on both comfort and service. I'd recommend it to anyone visiting Charlottesville, no question.

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“Overall a good place to stay”

The Hilton brand is our go to for stays on our road trips. This one was at a great stopping point on our trip South, especially with its proxemity to Monticello, as we were going there the next day. We purposely booked a suite with 2 queens and a pull out, as our kids are 12 and 19 and would pref… lisää

The Hilton brand is our go to for stays on our road trips. This one was at a great stopping point on our trip South, especially with its proxemity to Monticello, as we were going there the next day. We purposely booked a suite with 2 queens and a pull out, as our kids are 12 and 19 and would prefer their own bed. Couch beds are notoriously not amazing and fluffy. We all know this, but this one was exceptionally bad. The mattress was so flat that it may as well not have been on the bed. Kids ended up sharing a bed. It's just unfortunate that we paid for the bigger room and didn't get to full utilize it. That is my only reason for 4 instead of 5 stars. The parking was easy and there were plenty of spots for everyone that booked. The room was very clean and the shower had amazing water pressure. Breakfast in the morning was the typical Hilton fare, but was still delicious and well stocked. Front desk staff was super nice, as well. Aside from the bed debacle, we enjoyed our stay here.

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“Stay thankfully improved”

Stay started disastrously. In 35 years of travelling never checked into a room which hasn’t been cleaned which was surprising as we had checked in online the night before. Even worse receptionist apology must have so lukewarm never noticed it. New room had some maintenance issues. Thankfully Asst M… lisää

Stay started disastrously. In 35 years of travelling never checked into a room which hasn’t been cleaned which was surprising as we had checked in online the night before. Even worse receptionist apology must have so lukewarm never noticed it. New room had some maintenance issues. Thankfully Asst Manager took control of the issues next day. From then on a pleasant stay with a good varied hot breakfast and a generous midweek Social evening. Once again another Hilton Group hotel where the Wi-Fi didn’t like non USA guests so unable to download emails

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“Stressful”

We needed somewhere to stay where we could prepare our own meals close to UVA hospital. I sanitized the room the best I could before we moved in. The room seemed reasonably clean except for the kitchen which had dried food and crumbs stuck to the cabinet faces and all around the perimeter of the fl… lisää

We needed somewhere to stay where we could prepare our own meals close to UVA hospital. I sanitized the room the best I could before we moved in. The room seemed reasonably clean except for the kitchen which had dried food and crumbs stuck to the cabinet faces and all around the perimeter of the floor. Thankfully we knew in advance that a “full kitchen” doesn’t include an oven. The maintenance repairs look like they were preformed by someone completely unskilled - see attached pictures. We got a walk-in shower to help with accessibility, but it didn’t have a hand held shower and had very low water pressure. The toilet was probably the lowest available and the seat was loose. I thought Charlottesville must have the worst water until I realized the smell was coming from the sink drains. We were able to request a smoke free room, but I don’t see anything about a dog free room because recovery was supposed to be in a pet free environment. I asked for the HVAC filter to be changed before our arrival which I didn’t check, but there was visible debris in the unit. We had to turn the WiFi off on our phones to be able to download anything. First night I was sure the gym was above our room, but after reading other reviews I see the acoustics suck (and then looked to see that the ceiling fan also needs cleaning). I had to play loud white noise on my phone to drown out the stomping so we could get to bed early before our 6:15 AM appointments. Dealing with a severely compromised immunity I inquired before booking if I could do our own housekeeping and was reassured I could, but was given no guidance about how to remove trash or dirty linens or where to get fresh supplies. A pleasant laundry employee helped me out, but days later I was approached and rudely reprimanded by the supervisor like a common criminal and was told what I couldn’t do, but not helping me by telling me the proper procedure. They made an already stressful situation even worse. There were definitely some nice employees, but the power hungry angry ones overshadowed them. With all the security cameras it didn’t take long for them to swarm in after recognizing me from the wanted posters they must have posted - I hope I’m kidding, but there are cameras everywhere and they came to take away my clean towels in the 20’ walk to my room from the laundry room. I would definitely recommend looking for somewhere else to stay in a similar situation. Every time I opened the hotel website the room rate was different. They supposedly gave us the UVA hospital discount, but I saw the rate even lower without a discount.

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