Delta Hotels By Marriott Richmond Downtown

“Perfect Stay in the City”

What a DELIGHTFUL stay!!!! I was greeted at the door by the most helpful and genuinely kind helper ( Miss Jeannie)??? The hotel was Exactly where I needed it to be, the parking deck was supremely convenient, the room was comfortable…all of our needs met!!!! We will be back soon!!!!

“Great staff. Comfy beds.”

We really like the location in the city. The staff here are wonderful and the beds are super comfortable.

“Sleep walk for motion detector”

I will start off with a positive the lobby is beautiful, and The hot tub was very nice. Now the negative these rooms cost way too much money per night not to have ice machines working on either floor that was listed on the wall. I was staying on the 7th floor the ice machine is located on It was no… lisää

I will start off with a positive the lobby is beautiful, and The hot tub was very nice. Now the negative these rooms cost way too much money per night not to have ice machines working on either floor that was listed on the wall. I was staying on the 7th floor the ice machine is located on It was not working I went all the way up by stairs to the 10th floor and that one wasn't working. Someone in the hallway to go downstairs to the second floor and they would give me ice at the bar. However I was in pajamas and socks no shoes no bra thinking I would just take a short trip to get some ice only to go down to the bar dress like that. And when I walked to the bar they immediately knew that I wanted ice because he told me several other people had come down to ask for ice as well. Let's talk about their HVAC system. Absolutely horrible. The temperature is automatically set at 71. But it's set on motion detection and then if you want AC then it will go down to as low as 65 but that is it. Everyone in our room and the guests and other rooms were extremely hot at night because when you are sleeping you are not moving so therefore the temperature goes up to 71. I express our concerns at the desk. I asked her how is the air supposed to stay on if you are asleep You're not moving in your sleep so therefore it does not detect movement so therefore the temperature goes back up to 71 and everybody's hot. Thank God we bought a fan and was able to use our own personal fan in the room. The lady which was the manager said to me it's an energy saving system that the hotel is using, and I told her that is a horrible system because there's no way you can sleep comfortable because the temperature goes back up because it does not detect movement. Let's talk about the room some more. We had a room with a coffee maker in it but no coffee cups, but we had coffee cup lids, so I had to call downstairs for that. Here I am the remote in our room did not work on the television, so I had to call down again for them to bring a replacement remote up because it was not the batteries It was the remote itself. OMG , they have the dinkiest refrigerators not even dorm size you can barely fit anything in it because it's a little bitty cube size refrigerator. Once again for paying $300 a night you would at least expect a dorm size refrigerator. In closing, not least not unless you're going to sleep walk the entire night so the AC can detect movement, be prepared to bring you a fan because the air goes back up to 71 if it does not detect movement in your room and starts heating up.

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