Omni Richmond Hotel

“Staff made the stay”

I wish there was a 4.5 option because overall it was a pretty good stay. Front desk was friendly and efficient during check-in and check-out. The rooms felt a little dated and dingy. The need some basic fresh paint and recaulking. The elevator not always working was odd. We weren't really in our ro… lisää

I wish there was a 4.5 option because overall it was a pretty good stay. Front desk was friendly and efficient during check-in and check-out. The rooms felt a little dated and dingy. The need some basic fresh paint and recaulking. The elevator not always working was odd. We weren't really in our rooms but to sleep and shower for the next day so these things weren't that big of deal but not something I expected at an Omni. Really the star of that property is Sean. From the moment we pulled up to the valet, he was upbeat, friendly and took our stuff up to our room. He gave us great scoop on restaurants and the complimentary shuttle. We didn't know about the shuttle, so that was a great bonus! The thing impressed me the most was that we felt like his favorite guests right out the gate but I also watched him do that same thing with every guest while we were waiting for the car or in the lobby. You just don't see this level of hospitality anymore. Sean was refreshing. Give that man a raise.

vähemmän

“Acceptable But Not Ideal”

Came down here with my husband for two nights as a halfway stop to Naples from Newark. Upon arrival, the valet were very friendly and prompt, but the music was distractingly loud. This would prove to be a problem later in the evening when I was waiting for my car outside, and it made for a disorien… lisää

Came down here with my husband for two nights as a halfway stop to Naples from Newark. Upon arrival, the valet were very friendly and prompt, but the music was distractingly loud. This would prove to be a problem later in the evening when I was waiting for my car outside, and it made for a disorienting experience among the commotion to where my party couldn’t hear each other without raising our voices beyond comfort. Our rooms were clean, quiet, and fully stocked on towels and shampoo, the like. One of the staff members gave us a good recommendation for a trail to walk on in Belle Isle, and it was a lovely time. Room service was prompt and thorough. The restaurant in the hotel I found to be too expensive for the rather bland flavor palette it contained, but honestly I’ve come to expect that from just about every chain hotel nowadays. Gone are the days I suppose… Checkout was hectic and disorienting, but we made it. Overall, I believed this hotel to be slightly higher in price than the experience offered, and the highlights of our time in Richmond were the time we spent outside of the hotel, but it wasn’t abysmal. Admittedly, we looked around for other hotels in other cities to stay at once we made our trip back. Perhaps I’ll give this place another chance down the line, but the experience did not beckon for my return.

vähemmän

“operations need improvement”

Most elevators out of service, and valet service that is understaffed/overwhelmed. For the money paid, the quality isn't there.

“1 working elevator for a huge hotel”

If you are going to this hotel call and make sure they have more than one working elevator for this huge hotel. I would not expect a straight answer. If you have to stay here, ask before you check in and get a 16th floor room.