Hampton Inn & Suites Norfolk-Airport

“Southern Hospitality”

This is review is more about the customer service and less about the hotel. Ambritt and Ashia went above and beyond with their customer service skills. They both were very attentive and friendly. Ambritt also served as a concierge as she kindly recommended dinner, shopping, and excursion options… lisää

This is review is more about the customer service and less about the hotel. Ambritt and Ashia went above and beyond with their customer service skills. They both were very attentive and friendly. Ambritt also served as a concierge as she kindly recommended dinner, shopping, and excursion options. Ashia accommodated my requests with a smile. Each lady represented the brand well!

vähemmän

“3 stars at most”

I’m a loyal Hilton guest, and this was a disappointing stay. PROS: - Lovely, friendly welcome upon arrival - Large, clean room - The beds were super hard (we love this! — it may not be everyone’s cup of tea…) CONS: - No recognition of our HH status (admittedly we do find this is hit or miss at … lisää

I’m a loyal Hilton guest, and this was a disappointing stay. PROS: - Lovely, friendly welcome upon arrival - Large, clean room - The beds were super hard (we love this! — it may not be everyone’s cup of tea…) CONS: - No recognition of our HH status (admittedly we do find this is hit or miss at most Hiltons!) - Room was definitely a bit outdated - No place to hang hand towels in the bathroom (though we were given plenty of towels) - Only a teeny tiny gym — just three pieces of equipment, 4 medicine balls and a large exercise ball … not a single free weight! It was also very stuffy in the gym (no air). - Our floor (4th) smelt like marijuana our entire stay :( - I sent a message via the Hilton app with a request for the front desk, but staff never responded, so I had to go downstairs and speak to them - The bathroom light was attached to the bathroom fan — it’s great having a fan, but as they worked as one you couldn’t have just the light on … so the super loud and clanking fan was always running But the big clincher that won’t see me return here ever again? When I left my room at 6:30am in the morning to head out for a walk, I found a male non-guest (he appeared homeless) sleeping in the stairwell. I told the young woman at the front desk immediately and she simply looked me up and down, turned her head slightly to one side, and said “okay” — like this was a normal daily occurrence and no big deal. I mentioned that some guests may not feel comfortable with a non-guest (who appeared quite disheveled) lying in the stairwell and once again she didn’t appear to care (and clearly had no intention of doing anything about it). On my way out, I also noticed that the side door was not closed properly (it should catch and lock from the outside so non-guests cannot gain entry) — so if you’re someone who likes to feel safe and secure when they travel, this may not be the hotel for you.

vähemmän