Holiday Inn Express Hotel & Suites Norfolk Airport By Ihg

“Superb Customer Service and the room was great too!!”

We recently experienced a house fire and, in the middle of that trauma, finding a place to stay became another unexpected battle. Every other hotel we contacted gave us the blues — long explanations, no flexibility, no compassion. But not the Holiday Inn Express. From the moment we connected with … lisää

We recently experienced a house fire and, in the middle of that trauma, finding a place to stay became another unexpected battle. Every other hotel we contacted gave us the blues — long explanations, no flexibility, no compassion. But not the Holiday Inn Express. From the moment we connected with Matlyn, everything shifted. She helped us in more ways than one and made sure we got a room when we truly needed it. Her kindness, patience, and willingness to go the extra mile made an overwhelming situation feel manageable. Then we met Jamel, and his customer service was just as superb. He was professional, compassionate, and genuinely caring. Both Matlyn and Jamel exceeded our expectations and made navigating the trauma of a fire more palatable. In a moment where we felt displaced and shaken, this hotel gave us more than a room — they gave us relief, dignity, and peace of mind. We are incredibly grateful.

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“Underrated. Great hotel”

I had a great stay at the Holiday Inn Express Norfolk Airport. The hotel was very clean, the bed was comfortable, and the shower was excellent. The staff was friendly and welcoming, and the location was convenient with several nearby restaurants. I would definitely stay here again.

“A Stay Fit For A Queen”

I would like to give a personal thank you And shout out to the general manager, Jamel. Addy and the whole staff. Top notch!

“Clean, comfortable, and conveniently located.”

Check in was easy and fast with Jamel at the front desk. Jamel has the perfect personality for his job and his customer service was exceptional. He is knowledgeable about the area and gave us great recommendations. Carrie is another front desk clerk. I had birthday cards to mail but realized I had … lisää

Check in was easy and fast with Jamel at the front desk. Jamel has the perfect personality for his job and his customer service was exceptional. He is knowledgeable about the area and gave us great recommendations. Carrie is another front desk clerk. I had birthday cards to mail but realized I had forgotten my stamps at home. I appreciate her kindness in sharing her stamps with me. Thank you Carrie! The lobby was nicely maintained. It was clean, bright and inviting. The continental breakfast was good and it had a nice variety. The room was actually 2 rooms, with both a bedroom and a separate sitting/ work area in the front which had a couch and good sized chair as well as a desk. Both rooms had large screen TVs. The bathroom was clean with a large shower. There was an issue with the toilet continuously running but Jamel came to the room right away and got it fixed. The HVAC worked well and was very quiet. The hallway was quiet. We were close to the elevator but we didn't hear it in our room. Walking distance to many restaurants, both national chain and local independents. Thankfully we were driving this time because there's no shuttle service provided to the cruise port. We would definitely stay here again if we're ever in area.

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