Best Western Plus Kennewick Inn

“Our Favorite Tri-Cities Hotel”

The location is perfect. Driving is fairly easy once you get used to the highway system. The place is always clean, and the staff is friendly. The pool & hot tub are open 24/7, and there are usually very few people using them during the week. The area has great food choices and movie theaters plus … lisää

The location is perfect. Driving is fairly easy once you get used to the highway system. The place is always clean, and the staff is friendly. The pool & hot tub are open 24/7, and there are usually very few people using them during the week. The area has great food choices and movie theaters plus a Walmart and Home Depot within walking distance. There's a McDonald's next door, so you can eat fast food if you choose. Unfortunately, there are a few panhandlers around due to the volume of traffic, but other than that, the location is great.

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“Great customer service!”

The entire staff was incredibly accommodating and kind. The customer care is top notch. 10 out of 10 would recommend. Bonus, the location is great and easy to get to other local businesses.

“Over Priced Under Performing”

This property is older. It seed as if remodeled a decade ago. We are Best Western Premier members. Adding the Plus to a property is usually a sign that we will be comfortable. Not so here.

“I will do my best to find somewhere else to stay.”

This place is clean, quiet and comfortable. We stayed on our way to visit family in Montana. Booked again for our way home but realized soon thereafter that we were ready much sooner than anticipated so I phoned to request cancellation so we could put more miles behind us. They would not comply; un… lisää

This place is clean, quiet and comfortable. We stayed on our way to visit family in Montana. Booked again for our way home but realized soon thereafter that we were ready much sooner than anticipated so I phoned to request cancellation so we could put more miles behind us. They would not comply; unknown to us, they have 24 hr. cancellation policy that is non negotiable. (Unfortunate, because we would have stayed there again, especially on trips on our way to visit family.) This was a deal breaker for me, especially being a repeat customer and being early enough in the day that the room could have been booked for someone else. Now here are the non- deal breakers that I found annoying: Coffee is terrible in the room and in the lobby (McDonalds has better coffee,) clocks on microwave and bedside were an hour behind. I tried to reset bedside clock without success; bathroom fan runs all night long; front office staff are like interacting with a fence post. There is no “Good Morning!” Or more importantly “how was your stay?” It was as if each word cost her a dollar. This was true at checkout both stays. What the hotel doesn’t have control over is the fact that if you stay here there is no good place to eat your dinner. I would bring a deli sandwich next time, IF I were to stay again. And that remains to be determined. I would not recommend this place to friends.

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