Holiday Inn Express Hotel & Suites Pasco-Tri Cities By Ihg

“Love my stay!”

Excellent stay and friendly staff. Any questions or requests that i had were handled promptly and professionally. Comfortable and spacious rooms.

“Favorite place to stay in WA”

This hotel has the most helpful staff. They are so accommodating and welcoming. Konner has helped me two years in a row and always with a smile! Best hotel breakfast as well

“Short Trip-Great Stay”

The room was very clean, the front counter staff was friendly and the breakfast was pretty good. I do love those warm cinnamon rolls!

“I was tricked by a 3rd party reservation platform making itself as an on-site employee”

When i got to the hotel, I did not get the 1 king/2 queen suite with 2 bathrooms I had requested for my family of 5 (adult and 2 children). I have learned to avoid 3rd parties when making reservations, so when I called the number on the Pasco/TriCities Holiday Inn & Suites website I specifically as… lisää

When i got to the hotel, I did not get the 1 king/2 queen suite with 2 bathrooms I had requested for my family of 5 (adult and 2 children). I have learned to avoid 3rd parties when making reservations, so when I called the number on the Pasco/TriCities Holiday Inn & Suites website I specifically asked where the rep I talked to was. He said he was at that hotel in Pasco. I verified the exact details of the suite I wanted. When I asked him to verify that it has 2 bathrooms, he said of course because there will be 5 people in the suite. When I checked in it's when I learned I did not get a suite. The manager explained that my reservation was handled by a third party; he said they do a good job of masking themselves as being on site. It was very frustrating, and I wish the hotel industry could galvanize together to eliminate this from happening in the future. The manager handled it as well as he could, bringing a roll a bed up into our cramped room. We used the lobby bathroom, 3 floors down, for our second bathroom.

vähemmän