Candlewood Suites Watertown Fort Drum By Ihg

“A Good Hotel to explore the area”

My family and I spent 6 days at the hotel. We liked our rooms. They were clean and spacious. Tye staff was helpful and friendly. We asked for a dining table and got it from the hotel. A couple of times though we heard other people and our bath was scratched. It did not bother though. There is a fr… lisää

My family and I spent 6 days at the hotel. We liked our rooms. They were clean and spacious. Tye staff was helpful and friendly. We asked for a dining table and got it from the hotel. A couple of times though we heard other people and our bath was scratched. It did not bother though. There is a free grill area at the back parking lot. I am sure it would be appreciated if there were more space for guests. It was important for us that the hotel offered free cancellation until one before check in date. The other important thing for us was a relative proximity to a number of attractions in the area. So it all worked well.

vähemmän

“Parcel forwarded by Hotel”

We ordered a small item that was delivered to the Hotel unfortunately not prior to our departure. However before leaving the hotel we left our forwarding address 2 weeks later we followed up as we had not received the parcel and we were told they hadn't had time to send it. They finally did at a … lisää

We ordered a small item that was delivered to the Hotel unfortunately not prior to our departure. However before leaving the hotel we left our forwarding address 2 weeks later we followed up as we had not received the parcel and we were told they hadn't had time to send it. They finally did at a cost to us of $ 40.45. The item itself was valved at $12.00. Ridiculous! The box for the item was roughly 15 times the size needed and they sent it priority which was unnecessary. Just received the parcel today. Our stay was in December 9th. Not very prompt nor efficient service.

vähemmän

“Clean but renovations didn't cover everything”

Stayed for two nights recently. Room was clean and great staff however the age of the place shows through even with recent renovations. Certain smells still permeate the hallways and elevators and the bathrooms still show signs of wear. I was happy overall especially the price & personnel.