Americinn By Wyndham Wisconsin Dells

“Outstanding customer service”

The staff was amazing. Prince thank you for your outstanding customer service.

“Worth a stay”

The staff were welcoming and friendly. Our room and hotel were clean and organized. The hotel is located far enough for some quiet but food and attractions were only a few mins away. Would stay again.

“Clean rooms, breakfast included, GREAT customer service”

Away from the hustle and bustle of the Dells

“Hotel”

The front desk staff were friendly when we checked in, but the situation later felt disappointing. My dad was told that any charges would go onto the card and was even asked to scan his card so anything we need or want will be charged on his card .But 2 days later an employee came to our room said… lisää

The front desk staff were friendly when we checked in, but the situation later felt disappointing. My dad was told that any charges would go onto the card and was even asked to scan his card so anything we need or want will be charged on his card .But 2 days later an employee came to our room said he had to pay $250 immediately. When my dad questioned that, the employee said my dad stole beer? mind you nobody was at the bar and a worker said he can grab as many beers and itll be charged on his card. he only grabbed 6 beers . The employee threatened to call the police on my dad and did but my dad just wanted to pay and thats it , he didnt want to make the situation worse.. The issue felt escalated rather than resolved. Even though the front desk interactions were kind, the overall experience left a negative impression. We did end up paying 250 dollars . The worker wanted it in cash specifically? but their atm only let my dad take out 200 later on the worker made him pay the 50$ in card? dosent make sense! other than my dad being threatened , the hotel was nice and the room was clean and good.

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