Holiday Inn Riverton By Ihg

“$200 for a room and one bad attitude at the front desk.”

Though the facility was nice, we expected a little more from Holiday Inn when spending $200. Starting with check in where they had seen but lost, our reservation. I had done the online checkin the night previous, but they couldn’t find it. The young lady helping was a trainee, and was doing an e… lisää

Though the facility was nice, we expected a little more from Holiday Inn when spending $200. Starting with check in where they had seen but lost, our reservation. I had done the online checkin the night previous, but they couldn’t find it. The young lady helping was a trainee, and was doing an excellent job. She was helpful, apologetic and very friendly. Her coworker was blunt and not friendly at all. Eventually, got our room and it was fine. Later they dropped off 2 complimentary breakfast restaurant coupons, since this Holiday Inn doesn’t offer free breakfast. When we told the “training leader” that there were 4 of us, she very bluntly informed us that each room got only 2 tickets and that’s just the way it was. A kinder approach explaining this would have gone a long ways, but her attitude made the entire experience noteworthy for the wrong reason. Trying a little customer service and maybe learning from the trainee would help. In all of our travels, this was the first Holiday Inn without complimentary breakfast and the rudest front desk…except for the trainee. Imagine how far 2 more complimentary breakfast tickets would have gone. A $200 room in Riverton Wy.

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“Solid option for business and family travelers”

I stayed at the Riverton Holiday Inn while attending a conference at the Wind River hotel and casino nearby. The guest room, amenities, and service were all solid. Housekeeping did a fantastic job, leaving the room spotless and providing plenty of extra towels. Front desk staff were friendly and he… lisää

I stayed at the Riverton Holiday Inn while attending a conference at the Wind River hotel and casino nearby. The guest room, amenities, and service were all solid. Housekeeping did a fantastic job, leaving the room spotless and providing plenty of extra towels. Front desk staff were friendly and helpful (plus the hotel mascot, a little dog named Mocha, is adorable). The gym is small but serviceable; most importantly, available 24/7, and there is an indoor pool. The biggest downside is the food at the hotel restaurant (QT’s), particularly dinner, and the lack of recycling and other sustainable practices elsewhere (like water bottle refill stations and only disposable coffee and teacups). The breakfasts I ordered were decent, but I advise finding dinner elsewhere. The coconut shrimp, chicken on the chicken chop salad, and chocolate lava cake were all dry or straight up desiccated, and lacked flavor. The restaurant staff was prompt and friendly. Know that transportation options are limited if you don’t have a car. The main service we used was Gator Creek Taxi (cash only; provides receipts for those on business travel).

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