Village Lake Apartments

“Coming back again !”

We’ve stayed at several places in Hanmer Springs over the years, but Village Lake will definitely be our go to from now on. The apartments are well equipped, and perfect for a family. We had an issue with our Air Con late in the night. However, Dom came immediately after our call and sorted it ou… lisää

We’ve stayed at several places in Hanmer Springs over the years, but Village Lake will definitely be our go to from now on. The apartments are well equipped, and perfect for a family. We had an issue with our Air Con late in the night. However, Dom came immediately after our call and sorted it out, making sure we were good for our remaining stay. The small Christmas gift with a handwritten card was also a lovely and thoughtful touch. Unlike many holiday homes that are unmanned and rely only on text communication. This place feels genuinely welcoming, with staff present and available throughout the stay. Very Good service and a place we’ll happily return to. ⭐️⭐️⭐️⭐️⭐️

vähemmän

“10/10 in everyway”

Wow Wow Wow. Dom and the team have a top location, in the centre of Hamner with kindness, cleanliness and service which is perfect. We stayed over Christmas and a wee gift was left for myself and mum, going above and beyound. The apartments are stunning with views over the hills and a very short w… lisää

Wow Wow Wow. Dom and the team have a top location, in the centre of Hamner with kindness, cleanliness and service which is perfect. We stayed over Christmas and a wee gift was left for myself and mum, going above and beyound. The apartments are stunning with views over the hills and a very short walk to the pools. ( 2 mins) But it is the people that make the difference and this team shine. Thank you for a return stay and for being so helpful and welcoming. Hope to see you next year. A jackpot win to stay in this lovely, quiet setting. Appreciated Ang and Mary

vähemmän

“Hanmer Springs - Luxury Stay”

Staying at this apartment was an absolute pleasure. The space is very well maintained and equipped with all the high end facilities which made our stay super comfortable. A perfect place to relax. The location is perfect and easy to access everything. Hospitality was on point. The host were warm, p… lisää

Staying at this apartment was an absolute pleasure. The space is very well maintained and equipped with all the high end facilities which made our stay super comfortable. A perfect place to relax. The location is perfect and easy to access everything. Hospitality was on point. The host were warm, professional, responsive and attentive to every aspect to make sure a smooth and peaceful stay. I also appreciate the efforts and prompt service provided. We also asked for some local recommendations to go through which was bang on. Rare to find these kinds of host. I couldn't have asked for a better experience. Highly recommend - a place where luxury feels effortless!

vähemmän

“Deteriorated - No longer 5 *”

Disappointing-not 5 * Have stayed at what was very good accommodation several times over the years but sadly this property has lost the “luxury” aspect. It is now 4 *. Will look to other properties before booking this again as top end price for Hamner. PROS: great location-easy 5 min walk to to… lisää

Disappointing-not 5 * Have stayed at what was very good accommodation several times over the years but sadly this property has lost the “luxury” aspect. It is now 4 *. Will look to other properties before booking this again as top end price for Hamner. PROS: great location-easy 5 min walk to town quiet 2 bdm/1bthrm apartments and 1bd 1bth have plenty of room with bonus of additional toilet in 2 bdrm apt. Good supply of cutlery & crockery Soft furnishings in good condition Good off street parking CONS: Contrary to advertising & in room info It is not serviced, excuse was they don t want to break your privacy. -towels not replaced until you go to office & request -rubbish not removed -we had 2 apartments, each occupant felt the lovely toiletries they historically had are now watered down also have to take bath/hand gel from sink to shower as only one supplied, annoying if you forget as have to climb out of bath (shower over bath) to retrieve it. -bathroom door water damaged and swollen (dry therefore historic) -don’t top up teabags or coffee unless you go down and ask for them Very old hairdryer still stuck on wall with “do not use” sticker on it. Why wouldn t you just take it off & replaster/paint the small wall-looks tacky not luxury -definitely not cleaned to the same standard as previous visits ie: backs of doors dirty, walls with a few chips out of them, rug in lounge felt grotty, outdoor furniture not clean. It has a general feel of lack of maintenance ie bargeboards need doing, outdoor rubbish bins overflowing We did speak twice to the lady on reception (not as engaging as the lady on check in on the Friday) but she seemed very disinterested. Felt a bit sad on departure as was always our go to in the past.

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