La Vela Saigon Hotel

“Australian Family holiday”

Really enjoyed the pool over several days & evenings. Sadly no cocktails during happy hour. The seafood buffet was amazing.

“Average Hotel - we expected better”

Very large hotel, in need of some renovation. We chose this hotel for the amazing infinity pool, the view is incredible but the pool needs some renovation. Hotels drinks and services are expensive and not always up to standard. Avoid the restaurant Herbs and Spices if you are vegetarian.

“Great facilities, but the front desk service needs improvement”

Overall, our stay was quite pleasant. The hotel lobby is spacious, beautifully designed and offers plenty of comfortable seating, which made the check-in experience relaxing. The room was also satisfactory—clean, spacious and equipped with a bathtub. The overall quality of the hotel’s facilities wa… lisää

Overall, our stay was quite pleasant. The hotel lobby is spacious, beautifully designed and offers plenty of comfortable seating, which made the check-in experience relaxing. The room was also satisfactory—clean, spacious and equipped with a bathtub. The overall quality of the hotel’s facilities was very good. The highlight of our stay was definitely the breakfast. It is served on the rooftop, where guests can enjoy views of Ho Chi Minh City from the outdoor terrace. The morning breeze was very pleasant. The selection was extensive, including Vietnamese, Chinese, Western, Japanese and Indian dishes, almost like a dinner buffet, although there was no seafood. One or two floors above the restaurant is a large infinity pool with an impressive setting. However, the pool is only around waist-deep, so guests should bear this in mind. Unfortunately, we had an unpleasant experience during check-out. The hotel has an electronic entertainment and gaming area on the fourth floor, and the staff informed us that each room was entitled to a USD25 voucher. I collected the voucher for my room, while my friend was staying in another room. When my friend was checking out, I reminded the front desk staff to give him his voucher. However, the staff member appeared not to understand and continued with the check-out process. Afterwards, she said that the room had already been checked out and the voucher could no longer be issued. When I tried to explain the situation again, she became impatient and slammed the documents down on the counter, which made both us and the staff member next to her feel rather uncomfortable. We eventually had to speak to another manager, who assisted us by reversing the original check-out and issuing the voucher to my friend. For a hotel of this standard, I also expected a welcome drink to be proactively offered. In reality, it was self-service and guests had to collect it themselves. This is a minor point, but the service details could be improved. In summary, the hotel’s facilities, rooms, breakfast and swimming pool are all very good and worth recommending. However, the attitude of the front desk staff and the way guest enquiries are handled still leave considerable room for improvement. The hardware is impressive, but the service experience does not yet fully match the positioning of the hotel.

vähemmän

“Great hotel, but some frustrations”

La Vela Saigon is a beautiful hotel with some truly outstanding features, but our stay wasn’t quite the five-star experience we had hoped for. The highlight is unquestionably the rooftop infinity pool. It’s absolutely stunning, with incredible views over Ho Chi Minh City, and the rooftop bar is a … lisää

La Vela Saigon is a beautiful hotel with some truly outstanding features, but our stay wasn’t quite the five-star experience we had hoped for. The highlight is unquestionably the rooftop infinity pool. It’s absolutely stunning, with incredible views over Ho Chi Minh City, and the rooftop bar is a fantastic place to relax after a day of sightseeing. This alone makes the hotel worth considering. The breakfast buffet was excellent, offering a wide selection of both Vietnamese and Western dishes. Our room was clean, comfortable, and well maintained throughout our stay. Where the experience fell short was with the service. The hotel staff seemed overwhelmed by the chaos and were not as accommodating as other 5 star hotel experiences. Similar to a Las Vegas strip hotel.

vähemmän