Sheraton Phu Quoc Long Beach Resort

“5* Service and Facilities!”

This is such a lovely resort. Greeted with a smile, the service is top notch. Keen to assist and accommodate. The rooms are fantastic. Spacious, light and comfortable. We had a balcony overlooking VinWonders, a theme and water park just a 7-minute walk from the resort (bus and buggy services provid… lisää

This is such a lovely resort. Greeted with a smile, the service is top notch. Keen to assist and accommodate. The rooms are fantastic. Spacious, light and comfortable. We had a balcony overlooking VinWonders, a theme and water park just a 7-minute walk from the resort (bus and buggy services provided by the hotel). 10% saving and option to leave and come back if you purchase the tickets to VinWonders at the hotel. The pool was lovely - big and clean. Beach really serene and a nice segway from the pool. A bar in the pool was on offer. Nice events daily, as well as music each night. A kids magician there in the evenings and Table Tennis/Table Football/Pool there for all the family to enjoy. Other amenities provided on site (such as a shop and even a Bee Farm!). This really was a well-resourced hotel. The staff in the restaurants were very friendly and the food delicious. Wok & Curry was a hit but Il Tramonto served the best Pizzas and Pastas! Daily Social for breakfast was busy but had such a spread of food, it really was amazing. We can’t wait to return!

vähemmän

“Stay At The Sheraton!”

We had a FABULOUS stay at the Sheraton. All of the staff were very friendly, accommodating and smiley. The food here at all different branches was divine. We particularly enjoyed the Italian food (as my kids are obsessed with it!). Daily Social was well-organised and had lots on offer for breakf… lisää

We had a FABULOUS stay at the Sheraton. All of the staff were very friendly, accommodating and smiley. The food here at all different branches was divine. We particularly enjoyed the Italian food (as my kids are obsessed with it!). Daily Social was well-organised and had lots on offer for breakfast. The rooms were very nice and spacious. They felt clean and served us very well for four nights. The swimming pool had a lovely atmosphere to it and was a good temperature too. There were lots of other activities on offer too: from Table Tennis to Padonk to Table Football to Snooker. Would highly recommend a visit to the Sheraton Hotel, if you’re staying in Phu Quoc.

vähemmän

“Excellent stay at Sheraton Grand Phu Quoc”

We had a great experience at Sheraton Grand Phu Quoc. The location is excellent, and the service was top-notch, with courteous and professional staff throughout our stay. A nice added benefit was the discount offered on booking VinWonders tickets directly through the hotel, which was very convenien… lisää

We had a great experience at Sheraton Grand Phu Quoc. The location is excellent, and the service was top-notch, with courteous and professional staff throughout our stay. A nice added benefit was the discount offered on booking VinWonders tickets directly through the hotel, which was very convenient. Overall, a comfortable and enjoyable stay — highly recommended

vähemmän

“Far away of 5* hotel”

Our experience at Sheraton Phu Quoc was far away to 5-star standard. The problems started at check-in, where we were had to wait for hours in the lobby before receiving our villa, despite clear availability. This delay was caused by poor English skills at the reception, which led to serious misunde… lisää

Our experience at Sheraton Phu Quoc was far away to 5-star standard. The problems started at check-in, where we were had to wait for hours in the lobby before receiving our villa, despite clear availability. This delay was caused by poor English skills at the reception, which led to serious misunderstandings and an unnecessarily long check-in process. The situation was only resolved after we requested help from another staff member, who fixed the issue in less than 10 minutes,proof that the long wait was completely unjustified. The reception area itself was dirty, with carpets visibly stained and poorly maintained, creating not a pretty view, first impression for a supposed luxury hotel. The hotel requires a security deposit, which was initially excessively high and unreasonable, only later being reduced to around $200 after discussions,another unpleasant surprise at arrival. Housekeeping was shockingly poor. During our 8-night stay in a beach-view villa, the vacuum cleaner was used only once, no mop was used at all, and bed linen was changed just once in the entire stay. Even worse, the private pool terrace was never cleaned, not even once. Towels are changed everyday… Breakfast quality is acceptable, but the selection is extremely limited for European guests, with a heavy focus on Indian food. The fruit was good, but that is one of the very few positives. Although breakfast is served outdoors, smoking is not allowed, yet there are no signs indicating this rule, which once again shows poor communication and organization. The majority of hotel guests are Russian and Indian, and the services clearly seem tailored almost exclusively to these markets. While some staff members are friendly and willing to help when asked, this does not compensate for the poor cleanliness, lack of organization, language barriers, and overall low service standards. For a Sheraton-branded 5-star resort, this level of service is deeply disappointing and not worth the price.

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