Pullman Phu Quoc Beach Resort

“A wonderful stay”

We stayed here for 3 nights. Chose the resort because it has jacuzzi but it is not hydrojet hot tub like I imagined. However, the rest made up perfectly to it. Amazing pool (clean and beautifully designed) beautiful beach, blackout curtain I slept like a baby for 3 nights, and impeccable services.… lisää

We stayed here for 3 nights. Chose the resort because it has jacuzzi but it is not hydrojet hot tub like I imagined. However, the rest made up perfectly to it. Amazing pool (clean and beautifully designed) beautiful beach, blackout curtain I slept like a baby for 3 nights, and impeccable services. Super friendly and helpful from front desk to everywhere. I wanted to personally thank Ms An, who manages Salt and Pepper services, who kindly noticed that I got a cold and offered lemon ginger honey tea and orange juice for me. Overall, a wonderful stay and definitely recommend this resort. Perhaps one constructive comment is that the trip to Sunset town should be better if accompanied by a hotel staff to better explain to the passengers where to go from the drop off stop and how to get back.

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“10”

Good experience this hotel 👍🥂

“A few issues resolved by great staff”

Booked two Cabana pool rooms for 5 nights. Initial problems were encountered at airport arrival when the plane was a little late. We were told transport would be in another 2 hours so had to Grab to hotel. Given it’s a 10 minute ride, I believe the hotel could do better here. Check in was good in… lisää

Booked two Cabana pool rooms for 5 nights. Initial problems were encountered at airport arrival when the plane was a little late. We were told transport would be in another 2 hours so had to Grab to hotel. Given it’s a 10 minute ride, I believe the hotel could do better here. Check in was good in the lounge (I think his names Thang) Made it in time for connectivity hour. The rooms were very nice albeit the pool for the pool villa was not useable as it was half full. We liaised with Khang who was very good and ensured we were looked after. The hotel grounds are immaculate and is a nice place to be. Slightly annoying that there is an insistence to have music constantly playing around the pools even at night when there is nobody there. This is why we booked our own pool villa….! Special mentions about the girls at Mad Cow restaurant Tuyen, Giau, Han and Kianh….they all made meal time fun and enjoyable. Other niggling things that slightly dampen the 5 Star claim is having to buy lots of small bottles of water at meal times. Either have decent sized bottles or provide water to drink freely. Mad Cow breakfast was good with plenty of options including Steak and Chicken. My advice here is to ask for it on a plate and not the hot skillet pan because the meat continues to cook quickly. Overall a good experience, could certainly improve to polish up as a 5 Star resort. Shuttle bus back to airport was good and the guy at the airport was really helpful from the hotel.

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“프론트데스크 여직원의 불친절함으로 기억되는 풀만푸꾸옥비치리조트 경험”

SALT & PEPPER restaurant staff AN and NHI are very kind . We provide warm hearted service. Specially AN remember our coffee taste and brought us our coffee personally. They always care for us. It was real hospitality. But Front desk I will not comment her name young thin small lady always said NO t… lisää

SALT & PEPPER restaurant staff AN and NHI are very kind . We provide warm hearted service. Specially AN remember our coffee taste and brought us our coffee personally. They always care for us. It was real hospitality. But Front desk I will not comment her name young thin small lady always said NO to us. We are All Gold member so we asked early check in coz we couldn't sleep at all due to flight but she said NO. It's black holiday big season so rooms are fully booked. What I wanted hear from her was just we are try to make it fast but she said . POOLMAN breakfast buffet food was just okay people were so nice and Kind except one person. We request room upgrade service which is included our plus Gold membership but She said NO again. Due to black holiday. She never try to help us just inform us hotel situation. There was no hospitality and kindness. The next day we went to the front to exchange money she told us NO again there is no money to exchange. It was 11am in the morning. If I were her I would tell sorry we are try to get the money ASAP and provide you. Hotel is Service your guest will remember the time they experience while they stay. Aside from her every staff was try to their best to make us feel comfortable. I strongly recommend please train your staff how to react your guest. Facility and hotel room and pool and beach was nice and cozy but I don't feel like come here again due to 1 person. 우리는 한국에서 새벽 비행기를 타고 오전 10시쯤 풀만에 도착했습니다. 호텔은 깨끗했고 룸컨디션 시설 수영장 비치 모두 완벽했습니다. 그러나 프론트데스크에서 처음 우리를 맞아주었던 직원은 우리가 요청하는것마다 NO를 말했습니다 우리는 아코르플러스멤버쉽을 가지고 있는 골드 멤버라서 early check in serivice를 받을수 있고 룸도 한단계 업그레이드 된다고 알고 있었는데 블랙 할러데이 빅시즌이라서 룸업그레이드도 안되고 얼리 체크인도 안되고 심지어 F&B 멤버할인도 안된다고 했습니다 그녀는 키가 작고 마르고 웃지 않았으며 계속해서 현재 호텔상황이 만실이라 안된다고만 하였습니다. 첫날부터 너무 피곤한 우리에게 그녀의 응대는 왜 여기 먼곳까지 우리가 왔나 후회되는 순간이었습니다. 그 후로 다른 직원들이 친절하게 대해 줬지만 first impression은 지워지지 않았습니다. 호텔의 프런트데스크 직원은 호텔의 얼굴입니다. 하지만 그 다음날도 그녀는 우리가 환전을 하러 갔는데 돈이 다 떨어졌다고 안된다고 했습니다. 그래서 제가 당신은 어째서 우리에게 계속 안된다고만 하냐 벌써 NO라고 말한게 세번째다 라고 말했더니 인상을 쓰면서 돈을 바꿔주었습니다. 대체 그녀는 왜 호텔에서 일하는걸까요? Never say NO to your guest.. 그냥 지금은 어렵지만 저희가 최선을 다해 도와드리겠다고 말하면 안되는걸까요? 그래서 친절한 젊은 남자 직원분이 오셔서 저희가 쉴수 있도록 도와주고 체크인도 일찍 할수있도록 도와주시고 환전도 도와주셨습니다. 같은 호텔인데 왜 한사람은 되게 해주고 한사람은 안된다고만 하는걸까요? 조식뷔페 쏠트앤페퍼 AN NHI 두분은 세심하게 저희의 커피취향까지 기억해 저희자리까지 가져다 주시는 친절을 베푸셨습니다. 정말 따뜻함과 정성스런 서비스를 느꼈고 깊이 감사드립니다.

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